Location
London

Hours
Full Time - 24/5.5 electronic trading platform support

Salary
Competitive salary commensurate with experience

About the Role
Be at the center of electronic trading where speed, accuracy, and client experience matter. You will support user onboarding, help resolve day-to-day platform queries, and develop a strong foundation in electronic trading workflows and controls. As a Fixed Income, Currencies and Commodities Electronic Trading Client Service Analyst/Associate, you will support Private Bank electronic trading users on proprietary and multi-dealer platforms operating 24/5.5. You will assist with user enablement and training, support entitlements and limit setups with partner teams, and help triage and track client issues through resolution. Your work helps maintain a strong client experience while supporting risk and control standards.

Key responsibilities include:
- Supporting onboarding and enablement for Private Bank users on the proprietary Execute electronic trading application
- Assisting with enablement requests, including collecting required information, coordinating entitlements, and supporting limit setup processes
- Partnering with electronic trading Sales and internal teams to ensure new user setups are completed accurately and on time
- Responding to client and internal stakeholder queries, providing timely updates and following established procedures
- Triaging basic platform/workflow issues, gathering evidence (logs, screenshots, timestamps), and routing to appropriate teams for resolution
- Tracking incidents and requests to closure, ensuring actions and outcomes are documented clearly
- Escalating issues and potential control concerns promptly to senior team members
- Contributing to upkeep of FAQs, training materials, and runbooks based on recurring questions and issues

Experience
- Strong client service mindset in a fast-paced, time-sensitive environment
- Interest in electronic trading, markets, and learning complex workflows quickly
- Exposure to electronic trading platforms or client service/support roles in financial services is preferred
- Familiarity with access management concepts (entitlements) and/or basic limit setup concepts is advantageous
- Basic knowledge of Foreign Exchange and/or Commodities products is a plus
- Experience working with incident tracking tools and documenting issues clearly is preferred

About you
- Strong attention to detail and diligence when processing enablement and access requests
- Clear written and verbal communication skills with internal stakeholders and clients
- Ability to prioritize tasks, manage deadlines, and remain organized under pressure
- Analytical approach to problem-solving and willingness to ask questions when uncertain
- Strong teamwork and interpersonal skills
- Interest in training/enablement and creating simple user guidance materials

Qualifications
No specific qualifications are required; however, a keen interest in electronic trading and client service, combined with a proactive and detail-oriented attitude, will be essential to succeed in this role.