Location
London

Hours
Full Time - 24/5.5 electronic trading platform coverage

Salary
Competitive salary commensurate with experience

About the Role
Own the client experience at the center of electronic trading where speed, precision, and control discipline matter. You will lead critical enablement and service activities, partner across Sales, Operations, and Technology, and drive timely resolution of high-impact issues in a high-volume environment. As a Fixed Income, Currencies and Commodities Electronic Trading Client Service Specialist, you will lead Private Bank user enablement and day-to-day support on proprietary and multi-dealer electronic trading platforms operating 24/5.5. You will act as the point person during onboarding and production issues—coordinating cross-functional stakeholders, setting priorities, and ensuring clear communications through resolution. Your work will directly protect the client experience and uphold a strong risk and controls culture.

Key responsibilities include leading end-to-end onboarding and enablement for Private Bank users on the proprietary Execute electronic trading application, driving stakeholder alignment across Sales, Operations, Technology, and Controls to deliver timely, well-governed user setup and readiness. You will manage entitlements, limit setups, and associated control checks, ensuring complete documentation and auditability. Serving as escalation lead for client service issues, you will set direction, coordinate actions, and drive issues to closure with clear ownership.

You will perform rapid triage of platform and workflow issues, distinguish root causes from symptoms, and mobilize appropriate teams for resolution. You will challenge requests that introduce risk, escalate concerns appropriately, and communicate trade-offs and recommendations to management. Providing clear, proactive updates to internal stakeholders and clients, including incident timelines, expected next steps, and ETAs, will be essential. Additionally, you will identify recurring issues and lead process improvements to reduce enablement friction and incident volume. Contributing to team capability by sharing knowledge, improving runbooks, and supporting training and mentoring for less experienced team members is also a key part of this role.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals, and institutional investors. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We are an equal opportunity employer and place a high value on diversity and inclusion. Reasonable accommodations are made for applicants' and employees' religious practices, mental health, or physical disability needs.

Experience
- Demonstrated ability to lead through influence in a fast-paced, time-sensitive environment with multiple stakeholders
- Proven incident or issue management skills, including prioritization, structured triage, and driving cross-team resolution
- Experience supporting electronic trading platforms and/or vendor systems in a production environment preferred
- Familiarity with onboarding, entitlements, limits, and control frameworks for electronic trading access preferred
- Product knowledge in Foreign Exchange and/or Commodities is advantageous
- Experience partnering closely with Sales, Operations, and Technology teams in a trading environment preferred
- Experience creating enablement materials, runbooks, or delivering training to users or internal teams preferred
- Experience leading or contributing to continuous improvement initiatives in a client service function preferred

About You
- Strong risk and controls mindset with confidence to challenge, escalate, and document decisions under pressure
- Ability to understand complex system workflows and investigate problems logically end-to-end using evidence and data
- Strong communication skills with the ability to tailor messages for clients, senior stakeholders, and technical partners
- Strong analytical skills, attention to detail, and disciplined execution on high-volume, high-impact requests
- Strong interpersonal skills and ability to build trusted partnerships across functions and seniority levels
- Ability to prioritize effectively, manage competing deadlines, and maintain service quality during peak demand

Qualifications
Relevant qualifications or experience in financial services, electronic trading, or client service functions are desirable but not explicitly required. A commitment to continuous learning and professional development is essential.