Job Advert Are you passionate about working for a charity? Are you an experienced administrator? Yes....then please keep on reading as we may have the role for you. We are looking for a Fundraising Supporter Officer to join our London based team on a full time (37.5 hours per week) permanent basis. You will be working three days onsite and two days remote. We are a vibrant and energetic team and we need someone to join us to support the Fundraising Operations team. At Mencap, we value a diverse and inclusive workplace and we intentionally plan for the success of our colleagues in everything we do. We welcome applications from everyone, so come as you are and join us. Together we are Mencap! What will a day as a Fundraising Supporter Officer look like? - Income processing, including dealing with donations, supporter queries and complaints as well as supporting internal teams with processing fundraising income, providing updates and delivering excellent supporter care to all our supporters. - You will be assisting on the Supporter Care helpline - Supporting our colleagues who work with us who have a Learning Disability Do you have the skills we are looking for? - Excellent administration skills - Customer care experience - Great communication, written, on the phone and in person - Quick learner with the ability to pick up new systems and processes in a fast pace environment - Ability to travel to our London office 3 days per week. If this sounds like the perfect role for you, please apply now with an up to date CV that shows your skills. If you would like an informal chat please call Emma Willis on 01733 873886. This role will close on Tuesday 30th January and interviews will take place W/C 5th February. Job ID: 30829 We are proud to be a Disability Confident Leader and welcome applicants with disabilities to apply for all roles with us. To find out more about the scheme please visit the direct gov website. Benefits As well as knowing that what we do is making a positive difference to people’s lives, you will receive fair pay and have access to a wide range of rewards and benefits as one of our employees. - 24 days holiday (plus bank holidays) increasing with long service plus the ability to buy up to another 10 days via our HolidayPlus scheme - Service related sick pay when 6 month probation is completed - Eligibility to join Mencap Pension Plan where Mencap matches contributions up to 5% on a salary sacrifice basis meaning NI savings. If you don’t join the Plan you start, you will be auto-enrolled after three months with us. - Membership of Mencap Pension Plan to include up to 3 times salary death in service live cover AND Income Protection of 50% salary to be triggered at 26 weeks of long term sickness - Loans for debt consolidation,bikes, computers and phones when you have been with us for 6 months - Interest free season ticket loans - Discounts and cashback from 3% to 30% at high street shops including major super markets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencap Extras - Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc. - Free access to round the clock employee assistance program for advice and support - Quarterly award scheme and recognition at every 5 years through our YouRock program - Access to award winning training and development *T&C's apply based on contract About Mencap We work in partnership with people with a learning disability, and all our services support people to live life as they choose. Everyone wants a purposeful job - to do something meaningful. At Mencap, we can give you that. You will have opportunities to develop as a person, colleague, leader and activist. We want to make you feel inspired to reach your potential. Our work includes; - providing high-quality, flexible services that allow people to live as independently as possible in a place they choose - providing advice through our help lines and web sites