Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Global Banking & Markets provides comprehensive client services to sophisticated hedge funds, institutional clients, and broker-dealers. As an Associate, you will be a critical strategic partner, responsible for managing and cultivating relationships with a designated portfolio of complex clients. This role demands deep product expertise, proactive problem-solving, and the ability to drive strategic client engagement while ensuring operational excellence, risk mitigation, and contributing to the firm's overall Client Services strategy. You will work closely with various internal teams to deliver tailored solutions and enhance the overall client experience.

Key Responsibilities
- Serve as the primary point of contact for a designated portfolio of key institutional clients including hedge funds, asset managers, family offices, and sovereign wealth funds, fostering long-term partnerships.
- Proactively engage clients to understand their evolving business needs, operational requirements, and strategic roadmaps, identifying opportunities for service enhancement and deepening relationships.
- Lead client meetings, business reviews, and strategic discussions, presenting solutions, market insights, and firm capabilities.
- Collaborate with Sales, Trading, and Relationship Managers to onboard new clients seamlessly and expand existing mandates.
- Oversee and drive resolution of highly complex operational, technical, and service-related issues across Prime Services and Franchise products.
- Act as a strategic liaison between clients and internal teams (Operations, Technology, Risk, Legal, Compliance) to ensure seamless service delivery and proactive communication.
- Drive cross-functional initiatives to streamline workflows, enhance client experience, increase straight-through processing, and improve operational efficiency.
- Ensure smooth and efficient start-up process for new accounts, coordinating across all relevant internal teams.
- Maintain deep expertise in Prime Services, Execution products, global financial markets, market structure, and regulatory landscape.
- Provide expert guidance on product capabilities, market trends, regulatory changes, and adoption of new reporting and technology applications.
- Identify, assess, and mitigate operational, credit, and reputational risks, ensuring strict adherence to internal policies and regulatory requirements.
- Contribute to team strategy, process improvements, knowledge-sharing initiatives, and lead or participate in strategic projects to enhance client experience and internal efficiencies.
- Conduct periodic relationship reviews and monitor/manage billing for accuracy.

Experience
- Minimum 2-3 years of progressive experience in Client Services, Operations, or related front-office roles within a leading investment bank or financial institution.
- Proven track record managing and growing complex institutional client relationships.
- Demonstrated experience with a broad range of financial products including Prime Broker Custody, Futures & Cleared Derivatives, Equity Synthetics/CFDs, Cash Equity and Fixed Income Securities, FX, and OTC Derivatives.
- Exceptional understanding of global financial markets, instruments, and regulatory frameworks.

About you
- Excellent communication, presentation, and interpersonal skills with the ability to engage senior client stakeholders and internal partners.
- Strong problem-solving abilities with a proactive, analytical, and solution-oriented approach.
- Ability to work independently, manage multiple priorities under pressure, and thrive in a fast-paced environment.
- Demonstrated leadership potential with the ability to influence, collaborate, and drive results across cross-functional and global teams.
- High degree of accountability, action-orientation, and focus on outcomes.

Qualifications
Bachelor's degree in Finance, Economics, Business, or a related quantitative field preferred.