Location
London, Greater London, England

Hours
Full Time - Standard business hours

Salary
Negotiable

About the Role
The Listed Derivatives Client Middle Office team serves as a single point of contact support model for clients. The primary responsibility is to provide day-to-day support and strategically partner with clients to enhance overall service levels. The team collaborates globally with Operations, Technology, Legal, Compliance, and Business Leadership to support the business. This role involves engagement with new product initiatives and process improvements to streamline client support. It offers an opportunity to work in a dynamic team environment and contribute to delivering an outstanding client experience. This position is ideal for motivated and ambitious individuals excited to drive change within a demanding and complex environment.

Key responsibilities include building and maintaining client relationships, providing a single point of contact for operational and account management queries, educating clients on enhancements to Goldman Sachs offerings, compiling and analyzing metrics to improve client efficiency and experience, and liaising with Core Operations groups to resolve queries. The role also involves interaction with Business, Sales, Legal, and Compliance teams to facilitate commercial opportunities under controlled conditions. Additionally, the role supports Position Management and expiries tasks alongside the Position Management team. Candidates may work independently or collaboratively on strategic projects and process improvements to reduce risk and enhance client service delivery.

Experience
Previous experience in a Client Service role or within a trade/post-trade environment is preferred. Demonstrated service skills and familiarity with client-facing responsibilities are essential.

About you
- Knowledge of Listed Derivatives and cleared OTC products
- Understanding of EMEA exchanges and Position Management processes
- Strong drive and motivation to handle multiple tasks, take initiative, and persist through challenges
- Client and business focus with the ability to manage difficult requests and build long-term relationships
- Excellent teamwork skills, collaborating effectively within and across teams
- Clear and concise communication skills, sharing relevant information and ideas
- Good judgement and problem-solving abilities, anticipating questions and identifying solutions
- Creativity and innovation in improving processes and developing practical solutions
- Ability to influence outcomes by presenting persuasive recommendations and rationale

Qualifications
No formal qualifications specified; however, relevant experience and demonstrated competencies in client service and derivatives operations are highly valued.