Location
London

Hours
Full Time

Salary
Competitive

About the Role
The General Manager will facilitate and control the standards of all support services supplied by ABM. Through competent leadership and management skills, you will develop an effective team consistently meeting or exceeding the service needs of the Client. Key responsibilities include performing investigations as requested by senior management, maintaining quality management systems, and carrying out monthly quality assurance checks.

Main duties include financial management such as meeting budgetary targets, monitoring profit and loss, strategic planning, and controlling expenditure and income. You will ensure forecasts are achieved, implement price adjustments when necessary, and manage margin improvements through productivity. You will also be responsible for authorising wage sheets and materials requisitions within budget and company guidelines.

Administrative duties involve responding to customer queries, setting work targets for lower management, and attending internal and customer meetings monthly. You will oversee recruitment, selection, and industrial relations for managerial and supervisory staff, ensuring employment records are current, staff appraisals are conducted, and training is provided. You will enforce company disciplinary, grievance, and health and safety procedures to maintain compliance and a safe working environment.

In addition, you will drive business development by expanding the revenue base, retaining profitable trade, and supporting sales activities including prospecting, surveying, estimating, and securing new contracts.

Experience
Proven leadership experience with the ability to manage teams effectively and meet operational targets.

About you
Sound leadership skills
Good communication and interpersonal skills
Ability to show initiative and take responsibility
Aptitude to receive and deliver training
Capable of dealing with both internal and external customers

Qualifications
Not explicitly stated but a strong background in management and operational leadership is expected.

Health & Safety Responsibilities
Follow Group and company policies and procedures at all times
Report any deficiencies in systems of work or equipment that may risk service delivery or health and safety
Use all work equipment and personal PPE properly and in accordance with training
Report any issues or training needs to your Line Manager or via the divisional incident reporting system