Location
The Crown Estate, London

Hours
Full Time

Salary
Negotiable

About the Role
The Legal & Compliance Operations Senior Manager is a newly created role supporting the Legal & Compliance Operations Director in designing, implementing, and maintaining operational frameworks and processes for the Legal, Ethics & Compliance team. This pivotal role ensures efficient, standardised, and business-centric service delivery, drives continuous improvement, and supports digital/AI transformation and best practice adoption across the department. Responsibilities include line management of the team coordinator and contributing to the development of departmental capability, culture, and service excellence.

Main accountabilities include:
- Collaborating with the Director to establish the new function, designing its operating model, processes, and service offering.
- Designing and implementing operational frameworks, workflows, service standards, KPIs, and ways of working to enable consistency, efficiency, and compliance.
- Researching and assessing digital tools, legal technology, and AI solutions to enhance operational delivery, supporting evaluation and implementation in partnership with Procurement and Digital teams.
- Collaborating with legal, governance, and compliance colleagues to operationalise policies, procedures, training, and guidance that support effective compliance.
- Producing standardised reporting templates, dashboards, and visuals to track and communicate key metrics.
- Creating and maintaining training content, guidance documents, and awareness materials tailored to various business audiences.
- Providing hands-on operational support including document management, process mapping, and activity coordination.
- Acting as a liaison for internal teams and external partners on legal, ethics, and compliance matters.
- Implementing and maintaining systems and tools to ensure accurate data management supporting reporting and workflows.
- Identifying opportunities for process improvements and contributing to transformation initiatives.
- Line managing the team coordinator to ensure efficient administrative execution and departmental coordination.
- Promoting a culture of integrity, transparency, and continuous improvement throughout all tasks.

Experience
- Proven experience in legal or compliance operations, ideally in-house or within a private practice law firm.
- Exposure to operational delivery and transformation.
- Understanding of legal and compliance frameworks and ability to translate them into practical tools, workflows, and ways of working.
- Experience in line managing or supervising others, or equivalent leadership experience.
- Strong communication skills with the ability to produce clear, structured materials such as templates, guidance documents, dashboards, and training content.
- Good working knowledge of digital tools and platforms, with a keen interest in technology and AI solutions.
- Comfortable working with data, including developing reporting templates and visual dashboards.
- Proficient in technology and systems with the ability to quickly learn new platforms.

About you
- Proactive and self-motivated with a hands-on approach and ownership of deliverables.
- Collaborative mindset, able to work effectively across teams.
- Problem-solving oriented, able to identify gaps and suggest improvements.
- Adaptable to changing business needs and priorities, open to feedback and continuous improvement.
- Resilient and calm under pressure, capable of shaping a newly formed team.
- Discreet and professional with sound judgement and commitment to confidentiality and ethical standards.
- Clear communicator, able to tailor messaging to different audiences and support organisational engagement.
- Curious and forward-thinking with an interest in technology, innovation, and continuous improvement.

Qualifications
No specific qualifications are mandated; however, relevant experience and skills as outlined above are essential.