Location
The Crown Estate, London

Hours
Full Time

Salary
Negotiable

About the Role
At The Crown Estate, we take a long-term approach to creating value and positive outcomes for the people, places and environments connected to our portfolio. As Residential Facilities Manager, you will deliver high-quality facilities management across our residential portfolio. You will help ensure our buildings and communal areas are safe, compliant and maintained to a consistently high standard, supporting an excellent experience for residents. Working collaboratively with Property Managers, Block Managers, Hard Services colleagues and the wider Portfolio Operations team, you will oversee day-to-day hard and soft services including maintenance, contractor performance, statutory compliance, operational risk and service charge management. You will act as a key point of contact for service partners and internal stakeholders.

This role offers the opportunity to play an important part in the effective operation of a diverse residential and mixed-use portfolio. You will combine hands-on facilities management with strong stakeholder relationships, ensuring services are responsive, well controlled and aligned with our commitment to responsible stewardship.

Your main accountabilities will include delivering day-to-day facilities management across residential assets to ensure safety, compliance and maintenance; managing planned and reactive maintenance within budget and agreed standards; acting as the principal operational contact for service partners; monitoring contractor performance; reviewing risk assessments and coordinating contractor access; managing financial controls including quotations, purchase orders and invoices; coordinating minor works and supporting capital projects with minimal disruption; maintaining accurate building records and compliance documentation; supporting property mobilisations; maintaining emergency and incident-response readiness; aligning operational delivery with asset plans; ensuring statutory, regulatory, health and safety, fire safety and building safety compliance; preparing and managing service charge budgets; identifying opportunities to improve operational efficiency and resident experience; supporting sustainability objectives; and role-modelling professional, respectful and inclusive behaviours.

Experience
Proven facilities management experience within a residential or mixed-use environment. Strong understanding of residential building operations, statutory compliance, health and safety, fire safety and building safety requirements. Experience managing contractors and service partners to deliver consistent, high-quality operational outcomes. Experience managing planned and reactive maintenance, compliance, operational risk and audit-ready records. Experience using CAFM, health and safety or property-management systems to manage maintenance activity and compliance information. Understanding of service charge budgeting, spend management, financial processes and cost control.

About you
Strong customer service and relationship-management skills with the ability to work effectively with residents, colleagues, consultants and service partners. Excellent communication and stakeholder engagement skills. Ability to manage multiple priorities, respond effectively to high-pressure situations and solve problems proactively. Strong organisational skills, attention to detail and commitment to high operational standards. Sound professional judgement, integrity and a collaborative approach.

Qualifications
IOSH or NEBOSH qualification required. A relevant professional qualification such as IWFM, or progress towards one, would be beneficial. Experience of high-value or complex residential assets, project management, Section 20 requirements and the Landlord and Tenant Act is advantageous.