Location
The Crown Estate, London

Hours
Full Time

Salary
Negotiable

About the Role
The Product Owner is accountable for defining and owning the customer capability roadmap, ensuring that customer products and platforms (including CRM) deliver meaningful outcomes for customers and the business. This role determines what is built, why, and when, making prioritisation and trade-off decisions across business-as-usual (BAU), enhancements, and transformation in alignment with customer strategy, digital change, and wider enterprise programmes. Working closely with varied teams, the Product Owner ensures that customer change is outcome-led, coherent, and sequenced to maximise long-term value from our platforms.

Key Responsibilities:
- Own the end-to-end customer capability roadmap, incorporating CRM and associated customer products and services.
- Ensure alignment with customer strategy, digital plans, and enterprise change initiatives.
- Define and maintain a clear product vision focused on customer and business outcomes.
- Act as the decision-maker for product direction, sequencing, and scope.
- Prioritise work balancing demand, capacity, risk, and value, managing trade-offs including technical debt.
- Lead discovery activities to understand customer, user, and business needs, reframing requests into outcome-focused problems.
- Translate validated problems into clear user stories and acceptance criteria.
- Collaborate closely with delivery teams and business units to ensure roadmap feasibility and effective delivery.
- Represent the customer product perspective in wider enterprise programmes, ensuring coherent and outcome-led change.
- Define and track value and success metrics, communicating progress and benefits to stakeholders.
- Oversee budget and resource allocation for projects.
- Operate flexibly across the business, taking on ad hoc projects to support customer objectives.

Experience
- Significant experience as a Product Owner owning complex, cross-business customer products or capabilities, specifically within the Dynamics 365 ecosystem.
- Strong experience defining and communicating product vision, outcomes, and roadmaps aligned to strategy.
- Excellent prioritisation and decision-making skills in complex, low-clarity environments.
- Strong discovery and business analysis capability.
- Experience working within Agile delivery models.
- Strong stakeholder engagement and influencing skills.
- Sound understanding of platform architecture and CRM integration with wider enterprise systems.

About you
- Strategic thinker with the ability to balance short-term demands and long-term value.
- Collaborative and able to work effectively across multiple teams and stakeholders.
- Outcome-focused with a passion for delivering customer value.
- Adaptable and flexible to changing business needs and priorities.

Qualifications
- No specific qualifications required; relevant experience and skills are essential.