Location
London, London

Hours
Full Time (hours not specified)

Salary
£19.00 per hour

About the Role
Be the face of Rotunda and create exceptional experiences from the very first hello. At Rotunda Bar & Restaurant, outstanding hospitality begins long before a guest takes their seat. From the first reservation to the final farewell, every interaction is an opportunity to create something memorable. We are seeking a confident, charismatic and highly organised Guest Experience Supervisor to join our team and play a key role in delivering the exceptional service and warm, welcoming atmosphere that Rotunda is known for.

As Guest Experience Supervisor, you will lead the reception and reservations function, ensuring every guest enjoys a seamless, personalised experience. You will take ownership of reservations, guest communications and the arrival experience across our restaurant, bar, terrace and private dining spaces. Working closely with restaurant, events and management teams, you will maximise bookings, support commercial opportunities and ensure every guest feels genuinely valued.

This role is more than reception; it is an opportunity to become a key ambassador for Rotunda, combining exceptional hospitality with strong organisational skills and a commercial mindset.

Key Responsibilities
- Be the welcoming face of Rotunda, greeting every guest with warmth, confidence and professionalism.
- Deliver a seamless guest journey from enquiry and reservation through arrival, departure and follow up.
- Anticipate individual guest needs including special occasions, dietary requirements and VIP experiences.
- Handle guest feedback and resolve concerns with confidence, empathy and commitment to service excellence.
- Build meaningful guest relationships and maintain accurate CRM records to encourage loyalty and repeat visits.
- Ensure reception, entrance areas, menus, signage and guest communications reflect high standards.

Supporting Events and Private Dining
- Act as key contact for group bookings, private dining and exclusive hire events, ensuring exceptional experiences.
- Collaborate with Events and Hospitality teams to coordinate special occasions and seamless experiences.
- Support promotion and upselling of private dining packages, seasonal menus, wine pairings and exclusive experiences.
- Work with Events and Kitchen teams to keep offerings relevant, appealing and commercially successful.

Teamwork and Leadership
- Work closely with restaurant, bar, kitchen and events teams to ensure smooth communication and coordinated service.
- Support the General Manager with daily briefings, sharing guest information, bookings and event details.
- Set the example for outstanding hospitality standards and support the team during busy services.
- Provide hands-on support during service to ensure smooth operations and exceptional guest experience.
- Coach and mentor front of house colleagues, encouraging confidence, professionalism and a guest-first approach.

Experience
Previous experience in guest relations, reception, reservations or supervisory roles within premium restaurants, hospitality venues or hotels is preferred.

About you
- A natural ability to make people feel welcome, valued and looked after.
- Excellent written and verbal communication skills, confident in handling guest enquiries and correspondence.
- Experience using reservations platforms such as Collins, SevenRooms or OpenTable, alongside Microsoft Office.
- Strong organisational skills, exceptional attention to detail and ability to manage competing priorities.
- Confidence to lead by example and positively influence those around you.
- Commercial mindset with understanding of how excellent guest experiences contribute to revenue and repeat business.
- Ability to remain calm, composed and solutions-focused during busy services.
- Genuine passion for food, drink, hospitality and creating memorable experiences.

Qualifications
No specific qualifications required; however, relevant hospitality experience and skills are highly valued.