Location
Ealing, based at Perceval House (Ealing Broadway) with some remote working. On site presence is expected a minimum of at least 2 days per week, with additional days as required. Occasional travel within the borough to Ealing communities is also required.

Hours
Full Time

Salary
£69,984 per annum

About the Role
Ealing Council serves one of the largest and most diverse boroughs in London, committed to creating good jobs, tackling the climate crisis, and fighting inequality. We aim to create an environment where every child can thrive and achieve their potential, delivering great services and enabling increased levels of independence and choice for residents living in strong and connected communities.

We have an exciting opportunity for a Head of Passenger Transport to lead and be responsible for the delivery of a busy frontline All Age Travel Service. This service arranges and oversees travel assistance for children, young people, and adults with additional needs and disabilities. It also manages the commissioning of direct transport provision, independent travel training, and personal budgets.

This high-profile leadership and management role is a specialist position within Children’s Services requiring a resilient, experienced transport manager with extensive experience and high-level skills in commissioning and procurement of specialist transport services.

The successful candidate will engage effectively with a wide range of stakeholders, from children and their families to senior leaders and partners, ensuring a passenger-focused transport service that is safe, efficient, effective, and delivers best value. The role demands evidence-based commissioning and procurement to increase quality and reduce inequality.

Ealing is known as the "Queen of suburbs" and has been described as the best place to live in London. With excellent parks, historical sites, schools, cafes, restaurants, and transport links, the borough is a great place to live and work. Ealing Council is a great employer, striving to be outstanding in Children’s Services.

This is an exciting time to join Ealing Council and make a positive difference to our residents and borough.

Experience
- Managing transport services
- Commissioning and procuring transport services, ideally with strong knowledge of SEN transport, statutory processes, and best practice
- Route planning
- Managing large budgets
- Building effective relationships with families, schools, and multi-agency partners
- Evidence-based commissioning and procurement

About you
- Excellent interpersonal and negotiation skills
- Strong analytical and strategic thinking skills
- Commitment to co-production and inclusive practice
- Ability to influence and drive continuous service improvement
- Resilient and able to engage with a wide range of stakeholders while maintaining a clear focus on outcomes, quality assurance, and compliance

Qualifications
- Right to work in the UK

Additional Information
- The post holder will be subject to an enhanced Disclosure and Barring Service (DBS) check and Ealing Council’s enhanced vetting process
- Commitment to safeguarding children and vulnerable adults is essential
- Ealing Council is an equal opportunity employer committed to fairness and inclusion, welcoming applications from all residents of the borough
- Reasonable adjustments in the selection process can be requested