Location
London Borough of Newham, with reporting offices in London (Stratford) or Manchester (Trafford)

Hours
Full Time - 35 hours per week

Contract Type
12 Months Fixed Term Contract

Salary
£31,955 per annum (London weighted salary) or £27,796 per annum (Regional salary), dependant on experience

About the Role
Join our Customer Services - Homeownership Team at L&Q as a customer-focused Homeowner Coordinator. You will support the team by providing a wide range of services including assisting homeowners with selling their homes, re-mortgaging, subletting, lease extensions, staircasing (purchasing further shares), home improvements, lease enquiries, completions and pre-sale enquiries. In this fast-paced role, you will assist Officers and Management with varied tasks to ensure smooth case progression and excellent customer communication. The role requires strong administration and organisational skills, a proactive attitude, and the ability to manage multiple priorities. Experience in housing or a property sales environment is advantageous. You will deliver knowledgeable, customer-first service to residents, new customers, third parties, and colleagues, support case management by keeping customers and third parties updated, manage incoming enquiries via phone and email, and support marketing efforts by preparing copy, collating imagery, and updating customer literature, websites, and property portals. Building strong relationships internally and externally to ensure timely delivery of services is essential.

Benefits
Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service plus Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more.

Experience
Proven track record in an administrative environment, with the ability to manage office processes in a fast-paced, target-driven setting. Experience in housing or property sales is a plus.

About you
Excellent customer service skills with a passion for providing exceptional service. Strong organisational skills with keen attention to detail and ability to meet deadlines. Demonstrable collaboration and stakeholder management skills. Proactive attitude and ability to manage multiple priorities effectively.

Qualifications
Proficiency in MS Office and ability to use business systems and office applications. Excellent written and verbal communication skills.