Location
London Borough of Newham, with reporting offices in London (Stratford), Manchester (Trafford), or hybrid working (20% - 40% contractual hours from office)

Hours
Full Time - 35 hours per week

Salary
Starting from £34,381 per annum (London weighted salary) or £30,386 per annum (Regional salary)

About the Role
Join our Income Recovery Team at L&Q and make a real impact in housing arrears recovery and enforcement. As an Income Recovery & Enforcement Officer, you will manage a portfolio of accounts already subject to legal action, handling cases from preparing court paperwork through to eviction where necessary. You will represent L&Q in court on occasion and make confident, informed decisions that directly affect outcomes for residents and the organisation.
This fast-paced, target-driven role requires balancing firm enforcement with compassionate customer service, supporting residents to get back on track while safeguarding L&Q’s ability to invest in homes and communities.

Your responsibilities will include managing a caseload across the legal stages of the arrears lifecycle, liaising with external legal advocates, preparing witness statements and documentation, taking confident enforcement decisions, meeting call and case management targets, providing advice and signposting to residents, and collaborating with colleagues across Housing, Finance, and Legal to ensure seamless arrears management.

Benefits include an excellent pension plan (up to 6% double contribution), 28 days annual leave rising to 31 days with length of service plus bank holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours paid volunteering days, lifestyle benefits, Employee Assistance Programme, and more.

Early applications are encouraged as the recruitment process may close earlier than stated.

Experience
Proven experience in housing arrears recovery and enforcement, including managing legal proceedings through to eviction.

About you
Confident decision-maker able to manage a fast-paced, high-volume workload.
Strong customer service skills with the ability to handle sensitive and challenging conversations.
Excellent organisational, negotiation, and influencing skills.
Ability to work independently and collaboratively across teams.
Knowledge of welfare benefits and tenancy-related arrears processes.

Qualifications
No specific qualifications are stated; however, relevant experience and skills in arrears recovery and enforcement are essential.