Location
West Ham Lane, Stratford, London Borough of Newham

Hours
Monday to Friday, 9:00 AM to 5:00 PM

Salary
£37,451 to £41,045 per annum (London weighted salary) depending on experience

About the Role
Join London and Quadrant Housing Trust's London Living Rent (LLR) team on a fixed term contract until January 2027. This role offers a hybrid working pattern with 20% to 40% of contractual hours worked from the reporting office or working location.

As a Property Manager within the LLR team, you will manage a diverse portfolio of affordable homes across London, delivering outstanding customer experiences and supporting residents on their journey towards home ownership. You will be responsible for maximising rental income, sustaining tenancies, minimising voids, and ensuring compliance with housing legislation and organisational policies.

You will work closely with residents, contractors, managing agents, and internal stakeholders to maintain high standards of property management and resident services. This role offers the opportunity to contribute to one of the UK's leading housing providers and be part of a mission-driven organisation dedicated to helping Londoners access quality, affordable housing.

Benefits include an excellent pension plan (up to 6% double contribution), 28 days annual leave rising to 31 days with length of service plus bank holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours paid volunteering days, lifestyle benefits, Employee Assistance Programme and more.

Early applications are encouraged as the organisation reserves the right to close the advert and interview earlier than the stated closing date of 25th September 2026. Interviews will be held via MS Teams.

Experience
- Proven experience in property management, ideally within the private rented sector.
- Experience in residential property management, housing management or lettings within the private rented sector, affordable housing sector or Build to Rent environment.
- Good understanding of tenancy management and relevant housing legislation, including Assured Shorthold Tenancies.
- Knowledge of affordable housing products such as London Living Rent, Intermediate Rent or similar tenures.
- Experience managing tenancy renewals, rent reviews and resident retention activities.
- Experience handling complaints and resolving complex customer issues.
- Track record of delivering against performance targets and deadlines in a customer-focused housing or lettings environment.
- Experience using Microsoft Office applications and CRM or housing management systems, including Microsoft Dynamics 365.
- Understanding of legal processes relating to tenancy breaches, arrears and possession action.

About You
- Customer-focused, organised and passionate about delivering excellent housing services.
- Strong relationship management and communication skills.
- Proactive, resilient and solution-focused approach to problem solving.
- Ability to manage competing priorities and meet deadlines effectively.

Qualifications
- No specific qualifications required, but relevant housing or property management qualifications would be advantageous.
- A positive attitude and commitment to supporting residents and the organisation’s mission.