Location
Flexible, floating role covering key locations across North West London with no fixed patch. Reporting office: Slough, Berwick Avenue.

Hours
Monday – Friday, 09:00 – 17:00

Salary
£37,451 to £41,045 per annum (London weighted salary)

About the Role
Join our North West London Team at L&Q as a flexible Neighbourhood Housing Lead. This permanent role offers hybrid working with 20% - 40% of contractual hours worked from the reporting office. You will support the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. Your key focus will be improving resident satisfaction, building trust, and ensuring residents have a home they’re happy in. You will be the primary relationship holder for residents living in homes on your patch, which will align with local authority areas and cover approximately 500 – 600 homes. This is an exciting opportunity for a customer-focused team player eager to make a positive impact.

Benefits
Excellent pension plan (up to 6% double contribution), 28 days annual leave rising to 31 days with length of service plus bank holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours paid volunteering days, lifestyle benefits, Employee Assistance Programme and more.

Experience
Proven track record of building relationships with people and effective communication with colleagues and residents. Demonstrable experience in a similar role is essential.

About you
You are a problem solver with grit and determination, motivated by keeping promises to residents. You have a can-do attitude and are willing to push boundaries and challenge the business to achieve the best outcomes. Excellent time management skills and the ability to manage a complex workload while meeting deadlines are required. Strong stakeholder management skills and the ability to engage with a diverse customer base are essential. You must hold a valid driving license and have access to a car for work use.

Qualifications
The successful candidate will need to apply for or hold a Basic Disclosure Barring Service (DBS) certificate to work within the team.