Location
London

Hours
Full Time - Minimum 2 days per week in the office

Salary
£30,975 per annum

About the Role
This is a 6 month Fixed Term Contract opportunity. As a Homeownership Collections Assistant, you will play a key role in supporting the day-to-day operations of the Collections team by providing comprehensive administrative support to ensure processes run smoothly and effectively. Your responsibilities will include entering data, handling correspondence, maintaining diaries and files, and raising purchase orders. You will assist in the collection of arrears for both Sub-Units and Communal Boilers, ensuring payments are recovered efficiently and promptly. Additional duties include processing rent card requests, managing electronic statement administration, and handling credit refund requests by liaising with local authorities and tenants.

You will be actively involved in raising and following up on invoices for rechargeable repairs, creating sub-accounts, taking payments, and setting up or amending direct debits. Managing visitor parking bay requests, logging and tracking correspondence, and keeping the team updated on overdue responses will also be part of your role. Furthermore, you will scan and log documents, maintain relationships with management agencies regarding payment schedules, and oversee activities on the Universal Credit portal, including sending rent confirmations and distributing new tenancy reports. Supporting the team with court cost transfers and adhering to health and safety procedures are also integral to this role.

If you are a proactive team player with a passion for administration and customer service, this role offers a great opportunity to contribute to an important function within Peabody.

Experience
- Experience in a customer-focused environment, either paid or voluntary
- Familiarity with the basics of social housing
- Knowledge of court procedures is desirable

About you
- A confident communicator, both written and verbal
- Detail-oriented with the ability to manage multiple tasks effectively
- Proactive team player with strong administrative skills
- Comfortable using Microsoft Word and Excel

Qualifications
- GCSEs in Maths and English at grade C or above, or able to demonstrate equivalent ability