Location
Civic Centre and other locations from time to time, London Borough of Brent.

Hours
36 hours per week

Salary
£52,194 - £55,323 (pro-rata) per annum inclusive of London weighting

About the Role
Lead a service that helps Brent residents maximise income, reduce financial hardship and build financial resilience. Brent is one of the most diverse boroughs in the country, shaped by communities, ideas and experiences from across the world. Working here means joining a council focused on fairness, open to new thinking and committed to improving life for local people. Our values include collaboration, inclusive leadership, embracing change, boldness, curiosity, and celebrating success.

The Household Income Maximisation Team Leader is a key leadership role within Resident Services, reporting to the Head of Resident Experience. You will lead the operational delivery and ongoing development of Brent’s Household Income Maximisation service, ensuring residents receive high-quality, targeted support to maximise income, reduce financial hardship and prevent escalation into debt or crisis.

You will implement a data-led and proactive model of support, building on the Household Income Maximisation test-and-learn programme and supporting the Council’s Crisis and Resilience Fund objectives. This role offers a strong opportunity for someone passionate about resident outcomes, service improvement and collaborative working across services and partners to make a real difference.

Key responsibilities include:
- Leading and developing the Household Income Maximisation team to support high performance, staff capability and effective operational delivery
- Ensuring residents access their full financial entitlement, including benefits, grants and discretionary support
- Using data and insight, including the LIFT tool, to identify financially vulnerable households and target support effectively
- Overseeing complex cases to ensure coordinated, timely and resident-centred support
- Monitoring service performance including outcomes, income gains, demand and management information
- Building strong relationships with internal services, DWP, advice agencies, VCSE partners and other stakeholders

You will play a vital role in embedding a proactive, data-led approach to income maximisation across the Council, supporting joined-up pathways between crisis support, housing and resilience services to improve financial outcomes for Brent residents.

Experience
- Proven experience leading customer-focused services and managing operational demands, service pressures and deadlines
- Experience motivating, coaching and developing teams to achieve high performance and strong resident outcomes

About you
- Strong communication, negotiation and influencing skills with the ability to work effectively with partners and stakeholders
- Ability to use data, insight and performance information to improve services and target activity effectively
- Confident managing complex information, applying sound judgement and developing practical solutions
- Committed to public service, partnership working and improving outcomes for residents experiencing financial hardship

Qualifications
No specific qualifications are stated; however, relevant experience and a commitment to the role are essential.