Location
Wembley Park, Wembley. Step-free access is available at our main office. However, due to the nature of the role, you may be required to visit homes and other buildings that do not provide step-free access.

Hours
37.5 hours per week, Monday to Friday on a rota which can range between 08:00 - 16:00, 09:00 - 17:00 and 10:00 - 18:00. You may be required to work outside these hours dependent on service and participant requirements.

Salary
£27,000 per annum

About the Role
We are hiring a Housing Support Worker to join our floating support service based in Brent. The service supports adults who have been or are at risk of homelessness, have experienced social exclusion, have previous criminal convictions, suffer with mental health issues, substance misuse, and/or may have a learning disability. You will support participants on their journey towards recovery, reablement, and independence within a compassionate, trauma-informed environment.

In this role, you will deliver high quality, person-centred support through tailored support plans providing practical interventions to empower participants to overcome personal challenges, develop life skills, and achieve their goals. You will work closely with various organisations to meet the diverse needs of participants, including signposting to relevant services.

Key responsibilities include:
- Supporting participants with all aspects of their housing needs to ensure sustainable housing
- Co-creating tailored support plans centred on participants’ needs
- Signposting participants to local providers such as Job Centres, employment support hubs, community centres, mental health trusts, and others as relevant
- Recognising support needs and initiating appropriate interventions to prevent further deterioration
- Completing safeguarding and other referrals as required

Experience
Experience of working with people from complex backgrounds and/or a good understanding of the housing support sector is desirable.

About you
You will have a genuine passion for helping others achieve greater independence and thrive in a person-centred environment with compassion and a non-judgmental attitude. You understand that people face different life experiences and sometimes need extra support to get back on their feet. You will:
- Understand the housing support needs of people with multiple and complex needs
- Have the ability to use, learn, and adapt to IT at an intermediate level, including Microsoft Office and other software
- Be flexible with working patterns to respond to the needs of the service and residents
- Have an understanding and/or practical knowledge of social and societal marginalisation affecting people with complex needs
- Align with our values of Ambition, Empowerment, Inclusivity, and Transparency

Qualifications
Specific qualifications are not detailed, but alignment with the role’s requirements and values is essential.