Location
Brent

Hours
Full Time

Salary
£40,400 to £45,000 per year

About the Role
Hyde is looking for a Housing Team Leader to lead and support a frontline housing team, helping to deliver a proactive, customer-focused service for our customers. You will manage and develop a team, providing guidance on complex housing matters and ensuring services are delivered effectively, in line with performance targets, contractual requirements and customer expectations. You will drive the delivery of a comprehensive housing service that meets the needs and expectations of residents and stakeholders, with a strong focus on continuous improvement.

Key duties include advising and supporting the team in handling complex housing matters, fostering a strong performance culture to meet targets and resolve enquiries at the first point of contact. You will investigate and resolve complaints about Housing and ASB services, liaising with partners and external stakeholders when required. You will maximise the value of resident interactions by encouraging the team to identify wider issues and make appropriate referrals to external agencies. Additionally, you will oversee tenancy changes including assignments, successions, mutual exchanges and unauthorised occupation, ensuring they are handled efficiently and in line with contractual requirements and customer expectations.

Hyde is part of one of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide. We are committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde offers a place where you can grow your career while making a real difference.

Experience
Proven line management experience with the ability to support, motivate and develop a team. Strong negotiation skills and a demonstrated ability to deliver services in line with housing legislation and regulatory requirements.

About you
Excellent written and verbal communication skills, with the ability to produce clear reports. A proactive leader who can foster a strong performance culture and deliver customer-focused services effectively.

Qualifications
No specific qualifications are stated; however, relevant housing experience and knowledge of housing legislation are essential.

Benefits
Excellent pension scheme, generous holiday allowance, life assurance, award-winning flexible benefits platform, support for learning and career development, and hybrid working options available.

Diversity, Inclusion & Accessibility
Hyde is committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. As a Disability Confident Employer, reasonable adjustments are provided throughout the recruitment process and beyond.