Location
Brixton

Hours
Part-Time - 22.5 hours per week, spread across 3, 4 or 5 days between 9:00am and 5:30pm

Salary
£18 Per Hour

About the Role
Pinnacle Group is seeking a Part-Time Income Collection Officer to carry out a range of duties related to the collection of rent and arrears from residents in social housing. You will be joining our Housing Team who manages a large and diverse portfolio of new and existing Affordable Homes nationwide, including Affordable and Social Rent, Shared Ownership and Supported homes. You will be responsible for proactively managing and reducing both current and former tenancy arrears by implementing effective income recovery strategies. This includes regular monitoring of rent accounts, identifying potential arrears risks early, and engaging with residents to provide appropriate support and payment plans where necessary. Working collaboratively with the wider housing management team, you will contribute to creating a positive tenant experience while ensuring financial targets are met. Under the guidance and supervision of the PFI Income Manager, you will help drive initiatives aimed at arrears reduction, maintain accurate records and ensure compliance with relevant policies and procedures. Travel will be required to our Brixton office and occasionally to other offices within the PFI contract to provide support or cover if needed.

Experience
Experience of working in Income collection for rents or service charge collection in a social housing setting, i.e. Local authority, Housing association or TMO. Well-rounded knowledge and application of welfare benefits. Strong communication skills. Strong numerical and reporting skills. Proficient in MS office applications (Word, Excel, Outlook). Experience with housing management systems such as Northgate.

About you
We’re looking for someone who will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Qualifications
No specific qualifications are mentioned, but relevant experience and skills in income collection and housing management are essential.