Location
Holborn

Hours
Full Time - 4 days in the office and 1 day working from home

Salary
£16 Per Hour

About the Role
Pinnacle Group is seeking an Income Collection Officer to undertake a range of income collection duties related to rent and service charge income for private rented sector and social housing residents. You will provide a coordinated, flexible, and effective income collection service, responsible for achieving and maintaining the lowest possible levels of current rent and former tenancy arrears, ensuring we maximize income recovery. You will be guided by the Income Manager and work with the housing management teams to ensure delivery of the arrears targets. This role is part of our Housing Team based in Holborn, which operates a large mixed portfolio of new and existing Affordable Homes nationwide, including Affordable and Social Rent, Shared Ownership, and Supported homes.

Experience
Knowledge of welfare benefits, housing benefit, Universal Credit, income and debt recovery. Experience in complaint handling, debt recovery, or customer service dealing with a high volume of calls.

About you
Strong communication skills, strong numerical and reporting skills, and proficiency in MS Office applications (Word, Excel, Outlook).

Qualifications
No specific qualifications required, but relevant experience is essential.