Location
London / Hybrid

Hours
Full Time

Salary
Negotiable

About the Role
FTSE Russell is seeking an organised, detail-focused and analytically minded Issue Management Analyst to support the operation of the first-line Issue Management framework across the global business. This role provides core execution support across the issue lifecycle, ensuring issues are accurately recorded, appropriately tracked, well evidenced and subject to timely follow-up. Central to maintaining high-quality issue data, the role supports governance routines and enables clear management information on issue health, remediation progress, ageing and emerging risk themes.

Working as part of the 1LOD Risk & Control function, the Analyst will support consistent application of Issue Management procedures and controls in line with LSEG standards. The role collaborates closely with Issue Owners, Action Owners, Risk & Control colleagues and governance stakeholders to ensure issue records are complete, remediation actions visible, and closure evidence captured clearly and audit-ready.

This is an excellent opportunity for someone looking to build experience in operational risk, issue management, control environments and governance within a regulated financial services and market infrastructure business.

Key Responsibilities
Issue Management Lifecycle Support
- Support day-to-day operation of the Issue Management framework including issue creation, tracking, remediation monitoring and closure preparation
- Maintain accurate and complete issue records ensuring key fields, ownership, ratings, dates, action plans and closure evidence are consistently captured
- Assist with triage and quality review of new and existing issues to meet procedural and data quality standards
- Track remediation actions and follow up with Issue Owners and Action Owners to support timely delivery and escalate overdue items
- Monitor issue ageing, due dates, delivery milestones and closure readiness, highlighting exceptions or emerging concerns
- Support preparation of issue closure packs ensuring evidence is complete, clearly referenced and aligned to closure criteria
- Identify inconsistencies, gaps or incomplete information within issue records and work with stakeholders to resolve them

Data Quality, Reporting and Management Information
- Perform regular data quality checks across issue management records identifying missing fields, inconsistent ratings, unclear ownership or outdated action plans
- Support production of routine Issue Management MI including issue volumes, ageing, remediation status, overdue actions, closure trends and risk themes
- Assist with analysis of issue trends, hotspots and systemic drivers to support understanding of risk and control environment
- Maintain dashboards, trackers and reporting packs for governance forums and senior management updates
- Ensure reporting outputs are accurate, reconciled and produced in line with timelines and standards
- Support continuous improvement of issue data quality, reporting definitions and MI production processes

Governance and Stakeholder Support
- Support preparation for Issue Management governance meetings including agenda preparation, meeting packs, action logs and follow-up tracking
- Capture and maintain clear records of decisions, escalations and actions from governance forums
- Liaise with Issue Owners, Action Owners and Risk & Control colleagues to gather updates, clarify remediation progress and support issue lifecycle discipline
- Escalate data quality concerns, overdue actions or unclear ownership to senior team members timely and structured
- Support engagement with second line Risk, Compliance, Internal Audit and other stakeholders by providing clear, accurate and well-organised issue information

Control, Risk and Process Discipline
- Support application of Issue Management procedures, controls and standards across FTSE Russell
- Contribute to maintenance of audit-ready records and evidence to support internal review, control testing and regulatory scrutiny
- Identify opportunities to simplify, standardise and improve issue management processes
- Support alignment between issue records, incidents, controls, RCSA outcomes and remediation activity where relevant
- Promote strong risk culture behaviours through attention to detail, transparency, timely escalation and disciplined follow-through

Experience
- Strong analytical skills with ability to review, organise and interpret large volumes of information
- Excellent attention to detail with a strong focus on data quality, accuracy and completeness
- Good Microsoft Excel skills including maintaining trackers, analysing data and supporting reporting outputs
- Strong organisational and planning skills with ability to manage multiple deadlines and follow up on actions
- Clear written and verbal communication skills with ability to summarise information accurately and professionally
- Ability to work with stakeholders across different teams and seniority levels to gather updates and resolve queries
- Comfortable working with structured processes, governance routines and control requirements
- Proactive mindset with ability to identify gaps, ask questions and escalate issues appropriately
- Ability to operate in a fast-paced environment while maintaining accuracy and delivery discipline

About you
- Experience in issue management, operational risk, governance, controls, audit support or management information production is desirable
- Familiarity with MetricStream, Jira or similar workflow, risk, issue or governance tools is advantageous
- Understanding of risk and control concepts including remediation planning, control weaknesses and closure evidence
- Experience supporting governance forums including meeting packs, action logs and reporting
- Experience within financial services, market infrastructure, index, benchmark, data or analytics businesses
- Awareness of regulated environments and importance of clear evidence, audit trails and defensible documentation

Qualifications
- No specific qualifications required; relevant experience and skills are valued
- Commitment to continuous learning and professional development encouraged