Location
Based within Islington (Please note, there is no step free access). You will also work flexibly across multiple services including Elephant and Castle, Havering and central office, with some home working possible.

Hours
37.5 hours per week, Monday to Friday between 09:00 - 17:00. Flexibility may be required according to service/department needs.

Salary
£28,560 per annum

About the Role
We are seeking an IT and Data Support Officer to join our central team, collaborating with our Independent Approved Premises (IAP) services. You will maintain and support data systems and IT infrastructure across our services, managing CRM systems and providing first line IT support including ticketing requests, troubleshooting, and technical issue resolution. You will liaise with internal and external partners to ensure consistent and timely data reporting.

You will work on multiple projects to ensure accurate tracking and communication of performance metrics, proactively identifying and resolving data or system-related issues. Additionally, you will support continuous improvement initiatives for the service and wider organisation.

Experience
Experience in data input, extraction, and reporting. Familiarity with online platforms and systems such as Power BI, Trello, Inform, and Microsoft Office is desirable. Experience with Ministry of Justice systems is highly advantageous.

About you
Passionate about IT and data with practical application skills. Confident in using various tools and software with transferable skills. Understanding of SIG’s mission and values with a judgement-free mindset. Comfortable working across different services and building professional relationships with staff, residents, and external partners.
- Ability to translate and present technical information to non-technical teams.
- Ability to deliver training and develop training materials including videos.
- Excellent communication skills, both written and oral, with a strong customer service focus.
- Proactive problem solver who uses own initiative.
- Strong time management skills with the ability to prioritize competing tasks and meet deadlines.
- Alignment with SIG values: Ambition, Empowerment, Inclusivity, and Transparency.

Qualifications
Specific qualifications are not detailed, but relevant IT and data skills and experience are expected to meet the role’s requirements.