Location
Kings Hall Mews, London with regular travel to Head Office in Stratford and working from site in Wexham, Slough.

Hours
Permanent Full Time

Salary
£32,881 to £36,069 per annum (London weighted salary)

About the Role
Join our Key Worker Services Team at London and Quadrant Housing Trust (L&Q) and play a vital role in maintaining and managing key sites that provide accommodation and services to healthcare professionals. You will be responsible for representing and championing L&Q’s values while leading effective contract management services that meet and exceed customer service excellence. This role requires a solution-focused individual who acts as a champion for service improvement for our clients.

As a Property Manager, you will be involved in the lettings process, working closely with external stakeholders, assisting residents with repairs, managing anti-social behaviour cases, handling complaints, and delivering a high-quality housing management service. Extensive training and ongoing support will be provided.

This position offers the opportunity to positively impact and shape local communities within our keyworker sites, supporting residents ranging from long-term tenants to healthcare professionals seeking short-term accommodation. We are looking for someone passionate about housing and the estates they oversee.

Benefits include an excellent pension plan (up to 6% double contribution), 28 days annual leave rising to 31 days with length of service plus bank holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours paid volunteering days, lifestyle benefits, Employee Assistance Programme, and more. Early applications are encouraged as the advertisement may close early.

Experience
- Proven record of delivering on targets and deadlines within a demanding customer-focused commercial environment.
- Experience managing complaints within target times and managing resident expectations for positive outcomes.
- Experience using MS Office Suite including Excel, Microsoft Teams, and CRM/Microsoft D365 software.
- Experience in tenancy and housing management, including assured shorthold tenancies and related legal notices.
- Experience carrying out regular estate inspections and identifying risks independently.
- Ability to manage void stock effectively and provide detailed reports.
- Ability to manage fast-paced move-ins independently and accurately.

About You
- Excellent written and verbal communication and customer service skills.
- Ability to work collaboratively with internal and external stakeholders and develop relationships at all levels.
- Solution-focused with a passion for housing and maintaining high-quality homes and communal spaces.
- Ability to identify improvements to day-to-day processes to ensure efficiency.
- Strong awareness of budgetary and financial risks related to contractual obligations.
- Committed to delivering a responsive, efficient, and customer-focused service.
- Able to lead on resident and stakeholder engagement and conduct regular estate management inspections in line with housing management and health and safety requirements.

Qualifications
- Diverse understanding of tenancy management and housing management responsibilities.
- Understanding of legal processes relating to breach of tenancy and arrears.
- Ability to ensure compliance with legislative requirements and legal contracts.
- Commitment to upholding L&Q’s values and delivering excellent customer service to a demanding client base.