Location
London Arena, London. This role can be based anywhere in England with travel to events, casework venues, and occasionally to the Peterborough office.

Hours
Full Time - 37.5 hours per week

Salary
£32,956 per annum

About the Role
Mencap is recruiting a Learning Disability Caseworker (LDC) to provide end-to-end advice casework on welfare benefits, housing, health, and community care for people with a learning disability, their families, carers, and professionals supporting them. The role involves managing a live caseload and creating, reviewing, and updating advice content on the Mencap website using Drupal. You will be responsible for maintaining accurate advice casework records and keeping the Information and Advice Hub content up to date. This fixed-term contract runs until September 2027. Mencap is committed to delivering high-quality, outcomes-focused advice that positively impacts individuals and families. We are an equitable, diverse, and inclusive organisation and particularly encourage applications from disabled people and those from Black and Asian communities, who are under-represented in our workforce.

About Mencap
Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We support people with a learning disability, their families, and carers, fighting for a kinder, fairer, and more inclusive society. At Mencap, everyone works with people with a learning disability, either providing support or advice, or as colleagues. We foster an inclusive culture where everyone is respected, valued, and safe to be themselves. We offer a variety of contract types and working patterns and focus on personality and values as key to success. Training and development are provided to help you succeed in your role.

Benefits
Mencap offers 32 days of paid holiday (including bank holidays, pro rata) and a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and more. Our benefits package is designed to support and reward employees, ensuring they feel valued and appreciated.

Experience
- Experience in giving accessible advice on complex cases
- Experience working in an outcomes and impact focused advice service
- Experience of working with CRM systems and maintaining clear advice records
- Strong communication and analytical skills
- Excellent IT skills including Drupal and Microsoft Office tools
- Ability to identify high-risk cases and raise safeguarding alerts
- Well-developed listening and diagnostic skills
- In-depth knowledge of social care and the welfare benefits system

About you
Enthusiastic and organised with the ability to manage a varied advice caseload. You are committed to delivering high-quality advice and making a positive impact on individuals and families. The ability to communicate clearly in another language is desirable but not essential.

Qualifications
Level 3 qualification in giving advice or an equivalent relevant qualification in a specific advice area.