Location
London, with primarily remote working and occasional travel to Mencap offices and events across England.

Hours
Full Time - 37.5 hours per week

Salary
£39,226 per annum

About the Role
Are you an experienced advice professional who enjoys supporting others to do their best work? Mencap's Learning Disability Helpline (England) is seeking a Learning Disability Caseworker Team Manager to lead and support a team providing high-quality, complex advice across safeguarding, health, community care, benefits, housing, and SEND. This role involves managing caseworkers delivering advice remotely and within community settings across England. You will oversee complex casework, ensure safeguarding standards, and support a remote team with varied working styles. The role offers flexibility with primarily home-based working and occasional travel to Mencap sites and events. As part of a growing organisation, your duties may evolve to meet changing needs. Mencap is committed to an inclusive and supportive working environment where everyone is valued and respected.

Experience
- Professional experience delivering advice in one or more advice settings
- Experience managing complex casework including safeguarding concerns and challenging cases
- Confidence handling complaints and conducting sensitive investigations
- Experience working with people with a learning disability or within education, health, or social care settings
- Proven experience managing people, partnerships, and relationships
- Experience supporting a remote team with varied working styles and levels of experience
- Experience leading on safeguarding for both adults and children
- Ability to interpret data and work confidently with CRM systems
- Confidence using call handling systems, CRM platforms, and Microsoft-based software

About you
- Supportive and inclusive leadership style
- Strong organisational skills with the ability to balance long-term projects alongside fast-paced priorities
- Excellent critical thinking and diagnostic questioning skills

Qualifications
- Relevant qualifications in advice or advice-related areas such as housing, benefits, community care, or SEND