Location
London (Remote working with occasional requirements to work from our head office in Holborn)

Hours
Full Time

Salary
£28,000 Per Annum

About the Role
Pinnacle Group is seeking an experienced Leasehold Coordinator to take ownership of key leasehold responsibilities. In this role, you will interpret residential leases and legal documents, clearly explaining their implications to leaseholders. You will coordinate rent reviews, calculate rent increases, handle related queries, manage service charge enquiries, monitor leaseholder compliance, and support the enforcement of lease terms where necessary. You will be joining the Place by Pinnacle team, which provides integrated market rental lettings and management services across both single-family and multi-family properties. Candidates with knowledge of shared ownership schemes, service charge budgets, DIYSO properties, and Section 20 consultations will be well suited to this role. Experience within a housing association or leasehold services environment alongside a strong understanding of the Rent Standard, Homes England guidance, and leasehold legislation is essential.

Experience
Strong experience in reading and interpreting residential leases and legal documents, confident in handling complex or sensitive leaseholder queries with the ability to explain these in simple terms to leaseholders. Experience in coordinating rent reviews, calculating rent increases, and managing rent-related queries. Strong understanding of service charge budgets and accounts. Knowledge of shared ownership schemes and leasehold management practices. High attention to detail with excellent organisational and analytical skills. Proficiency in using housing or property management systems and Microsoft Office.

About you
We are looking for someone who will sign up to our values of Trust, Respect, Involve, Challenge, and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Qualifications
Desirable knowledge includes DIYSO properties and fair rent principles, knowledge of Section 20 consultations, and familiarity with legislation affecting shared ownership leases, including the Rent Standard, Homes England & the Capital Funding Guide. Experience supporting enforcement of lease terms or managing lease breaches is also beneficial.