Location
London Borough of Sutton, The Old Rectory, Festival Walk, Carshalton.

Hours
Full Time (hours not specified)

Salary
£39,310 per annum

About the Borough
With a workforce of two hundred colleagues, we are small enough to be friendly and large enough to offer scope to develop and progress your career. Based in Sutton Town Centre with excellent transport links in and out of London, our colleagues work closely with residents in the borough and beyond. Our strength lies in the knowledge, experience and commitment of our team to deliver excellent services to residents. As a landlord organisation, we focus on enabling families and households to be safe in their homes, sustain their tenancy, and lead healthy and rewarding lives.

About the Service and Team
The Home Ownership team manages 1,300 leasehold properties. Responsibilities include service charge and major works billing and collection, right to buy and resales, the council’s buy back scheme, and carrying out Section 20 consultation for major works.

About the Role
An excellent opportunity has arisen for the role of Leasehold Services Officer within the Home Ownership Team. Working with a friendly and supportive team, you will be responsible for processing Right To Buy applications, preparing solicitor packs for onward sales, responding to solicitor enquiries and other leasehold enquiries via phone and email. The role requires a customer-focused approach and the ability to work effectively as part of a team.

Experience
Experience in leasehold services is desirable but not essential. Proven experience in delivering excellent customer care is required.

About you
You must be able to work independently, exercising good initiative and judgement. Strong written and verbal communication skills and good IT proficiency are essential. You should be able to prioritise workload effectively, demonstrate proven time management skills, and have excellent attention to detail. The ability to work under pressure and meet deadlines and targets is important.

Qualifications
No specific qualifications are stated as essential for this role; however, candidates should meet the essential criteria outlined in the job profile.