Location
Sutton, London Borough of Sutton

Hours
Full Time (hours not specified)

Salary
£38,256 per annum

About the Borough
The London Borough of Sutton is situated less than 30 minutes by train from Central London, with direct connections to London Victoria and London Bridge. Located in zone 5 with excellent transport links, Sutton boasts award-winning parks and open spaces, low crime rates, affordable housing, and great schools. The borough is known for high levels of resident engagement and satisfaction, delivering quality services while addressing financial challenges and involving residents in key issues and high street changes.

Sutton is continuously investing in the health, wellbeing, and education of its residents and future generations, as outlined in the “Ambitious for Sutton” corporate plan. Home to the Royal Marsden Hospital and the Institute of Cancer Research, Sutton is developing the London Cancer Hub, aiming to become the world’s leading life-science district specializing in cancer research and treatment. This vision is expected to create around 13,000 jobs and contribute £1.2bn annually to the UK economy. With ongoing regeneration including new homes and schools, Sutton is committed to supporting residents and vulnerable groups to maintain independence and balance support with independent living.

The Council is a key driver within the South London Partnership, focusing on strategic growth, regeneration, and investment across five outer south west London boroughs. Sutton aims to shape the future of the borough to make it a great place to live, work, and raise a family.

About the Service and Team
Opportunity to play a key role in delivering vital housing solutions within a supportive and professional housing service. Make a direct impact on preventing homelessness and supporting residents.

About the Role and Our Ideal Candidate
- Build and maintain relationships with landlords and letting agents
- Negotiate rent levels, incentives, and tenancy terms
- Market the Council’s lettings service and attract new properties
- Match households to suitable accommodation and arrange viewings
- Progress tenancy applications, references, and sign-ups
- Manage enquiries from tenants and landlords and resolve tenancy issues
- Assist with rent arrears arrangements and mediate disputes
- Maintain accurate records and contribute to performance targets

Our Offer to You
We are committed to helping you fulfil your potential by offering a supportive, friendly, and collaborative environment to grow your career and skills. Your ideas will be encouraged and supported by a dynamic and experienced management team. Benefits include:

- Generous annual leave entitlement of 26-32 days plus bank holidays (pro-rata if part-time)
- Enhanced maternity, paternity, shared parental, adoption, and dependents leave
- Two volunteering days per year
- Flexible working arrangements through the Smarter Working Scheme (role dependent)
- Adjustable and agile working using Google Chromebooks
- Learning and development portal with a range of courses
- Discounts on local shops, restaurants, gyms, and leisure centres
- Interest-free season ticket loans
- Local Government Pension Scheme
- Bicycle loan facilities and cycle to work scheme
- Electric vehicle leasing scheme
- Confidential health, wellbeing, and counselling support

Application Process
Apply online outlining your skills, abilities, and experience that make you an ideal candidate. Please ensure your CV details are uploaded correctly. Sutton values authenticity and expects personalised responses demonstrating your own skills and motivation. We embrace AI where appropriate but reserve the right to reject applications relying solely on AI-generated content. Our core values include transparency, which will be assessed throughout the application and interview process.

The closing date is indicative; applications may close early once sufficient applications are received. We encourage early submission to avoid disappointment.

Diversity and Inclusion
We anonymise applications to reduce bias and encourage diverse interview panels. We are committed to removing barriers and enhancing workforce diversity. We welcome applications from underrepresented groups and are proud to be a disability confident employer, guaranteeing interviews for disabled applicants meeting essential criteria. We are an accredited London Living Wage Employer, ensuring all employees receive the London Living Wage regardless of contract type or length.

Additional Information
The UK’s points-based immigration system affects sponsorship eligibility. Sponsorship availability varies and is subject to eligibility and budget. We cannot guarantee sponsorship for all roles and evaluate requests case-by-case.

Experience
- Experience or strong interest in the private rented/lettings sector
- Ability to work to targets and manage a busy caseload
- Customer-focused with the ability to work with vulnerable households

About You
- Excellent communication and negotiation skills
- Knowledge of welfare benefits and housing legislation, or willingness to learn
- Organised, proactive, and able to build positive working relationships

Qualifications
No specific qualifications required, but relevant experience or interest in the sector is essential. A commitment to learning and development is expected.