Location
Sutton, London Borough of Sutton

Hours
Full Time (hours not specified)

Salary
£38,256 per annum

About the Borough
The London Borough of Sutton is situated less than 30 minutes by train from Central London, with direct connections to London Victoria and London Bridge. Located in zone 5 with excellent transport links, Sutton boasts award-winning parks and open spaces, low crime rates, affordable housing, and great schools. The borough enjoys high levels of resident engagement and satisfaction, providing quality services while successfully addressing financial challenges and involving residents in key issues and local developments.

Sutton is continuously investing in the health, wellbeing, and education of its residents and future generations, as outlined in the “Ambitious for Sutton” corporate plan. Home to the Royal Marsden Hospital and the Institute of Cancer Research, Sutton is developing the London Cancer Hub, aiming to become the world’s leading life-science district specializing in cancer research and treatment. This vision is expected to create around 13,000 jobs and contribute £1.2bn annually to the UK economy, fostering a vibrant community of scientists, doctors, and innovative companies.

With ongoing regeneration including new homes and schools, Sutton is committed to working closely with residents and vulnerable groups to support independence and balance between support and independent living. The Council is a key driver within the South London Partnership, focusing on strategic growth, regeneration, and investment to improve services and spaces, making Sutton a great place to live, work, and raise a family.

About the Service and Team
- Allocating temporary accommodation in line with legislation and suitability requirements
- Procuring accommodation from landlords, hotels, and agents within agreed cost limits
- Inspecting properties, managing voids, and ensuring health & safety compliance
- Supporting households to move into longer-term housing options, including private rented accommodation
- Liaising with landlords and providers to resolve repairs and tenancy issues
- Conducting viewings and property visits (including lone working)
- Preparing decision letters and maintaining accurate case records
- Working to service targets and statutory obligations under the Housing Act 1996

About the Role and Our Ideal Candidate
We are seeking a Property Management Officer who:
- Has knowledge of homelessness legislation (Housing Act 1996 Parts VI & VII) and welfare benefits
- Can manage a varied caseload and work effectively under pressure to meet deadlines
- Is confident working with vulnerable households and managing challenging situations
- Demonstrates strong communication, negotiation, and problem-solving skills
- Can build effective relationships with landlords, agents, and partner organisations
- Has good IT skills and attention to detail in record keeping
- Is committed to delivering high quality, customer-focused services

Our Offer to You
We value and nurture talent, offering a supportive, friendly, and collaborative environment to help you grow and develop your career and skills. We encourage innovation and welcome your ideas to improve our ways of working, supported by a dynamic and experienced management team.

Employees benefit from:
- Generous annual leave entitlement of 26-32 days plus bank holidays (pro-rata if part-time)
- Enhanced maternity, paternity, shared parental, adoption, and dependents leave
- Two volunteering days per year
- Flexible working through the Smarter Working Scheme (role dependent)
- Adjustable and agile working arrangements using Google Chromebooks
- Access to a learning and development portal with a range of courses
- Discounts at local shops, restaurants, gyms, and leisure centres
- Interest-free season ticket loans
- Local Government Pension Scheme
- Bicycle loan facilities and cycle to work scheme
- Electric vehicle leasing scheme
- Confidential health & wellbeing and counselling support

Application Process
Please apply online outlining your skills, abilities, and experience that make you an ideal candidate. Ensure your CV details are correctly uploaded. We embrace the use of Artificial Intelligence (AI) to enhance productivity but expect authentic, personalised applications demonstrating your own skills and motivation. Our core values include transparency, which will be assessed throughout the application and interview process.

The closing date is indicative; we reserve the right to close the vacancy once sufficient applications are received. Early application is advised to avoid disappointment.

We anonymise applications to reduce bias and encourage diverse interview panels. We are committed to removing barriers and enhancing workforce diversity.

Additional Information
We are proud to be a diverse and welcoming borough, striving to reflect the community we serve. We celebrate differences and welcome applications from underrepresented groups. We offer family-friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, and inclusive staff networks to support diversity.

As a Disability Confident employer, we guarantee to interview all disabled applicants who meet the minimum criteria. We are an accredited London Living Wage Employer, paying all employees the London Living Wage regardless of contract type or length.

Applicants should be aware of the UK’s points-based immigration system. Sponsorship availability varies and is subject to eligibility and budget. We cannot guarantee sponsorship for all roles and evaluate requests case-by-case.

Experience
- Knowledge of homelessness legislation (Housing Act 1996 Parts VI & VII) and welfare benefits
- Experience managing a varied caseload and working under pressure to deadlines
- Confident in working with vulnerable households and handling challenging situations
- Experience liaising with landlords, agents, and partner organisations

About you
- Strong communication, negotiation, and problem-solving skills
- Good IT skills with attention to detail in record keeping
- Committed to delivering high quality, customer-focused services
- Able to build effective relationships and work collaboratively

Qualifications
No specific qualifications are stated; however, relevant experience and knowledge of legislation and welfare benefits are essential.