Location
Wood Green Library, 187 High Road, Wood Green, N22 6DS

Hours
Casual (As and when required)

Salary
Starting salary: SC3 (£30,408 – £30,843) Pro Rata

About the Role
As a Library Assistant, you will be central to the day‑to‑day delivery of an inclusive, high‑quality library service that supports learning, wellbeing and community engagement. You’ll provide excellent customer service both in person and over the phone, help users access library resources, assist with IT and self‑service facilities, and support enquiries relating to books, information and local services. The role also involves promoting reading, supporting informal learning, and contributing to library events and activities for all ages.

About the Team
You’ll be part of a friendly and committed library team that works together to create welcoming, safe and vibrant library spaces. The team takes pride in supporting a diverse community, sharing knowledge and skills to improve services and respond to changing customer needs. Collaboration, flexibility and a strong sense of public service are at the heart of the team’s approach, and you’ll be supported by colleagues and managers to develop your skills and confidence in the role.

About Haringey
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

Experience
Experience in a customer-facing environment is desirable but not essential. More important is your willingness to learn, adapt and contribute to the ongoing development of the library service.

About You
You’ll be approachable, reliable and enthusiastic, with a strong commitment to delivering excellent customer care. You enjoy working with people, are confident using IT systems, and can communicate clearly and positively with users of all ages and backgrounds. You are organised, empathetic and passionate about supporting access to information and learning.

Qualifications
No specific qualifications are required for this role, but a positive attitude and a commitment to excellent service are essential.