As the Local Engagement Lead you will help us to deliver an excellent customer service by engaging with, and involving, our residents of all tenures and ensure their voices contribute to what we do. One of our core priorities across all parts of our business is putting residents at the heart decision making and service improvement. What we’re looking for: Do you have a background where you have provided advice, support, guidance, and training to the business on effective engagement and best practice? Are you an engagement expert where you can define and deliver the engagement needs of our community? Do you have knowledge of resident engagement and engagement models for local community groups? Are you passionate about working in partnership with our community to help shape and improve their customer experience? Are you a skilled communicator where you can inform and influence at all levels whilst being achievement and results orientated? Are you able to build rapport with a diverse range of residents from all tenures? Are you a project manager, where you proactively devise and organise work projects, manage actions plans, set priorities, to achieve local community objectives? If so, this role is perfect for you! Here at Peabody, we have an opportunity for a Local Engagement Lead on a Permanent basis at our Ealing Gateway Office, with some hybrid working. As the Local Engagement Lead, you will be based in the community around Northwest London and parts of the surrounding counties, Reading and Oxford A bit about the role: As a Local Engagement Lead, you will be responsible for working in partnership with the business and residents to ensure meaningful local engagement. You will play a key role in supporting our local resident groups and subject specific focus groups. You will work closely across the business and with external stakeholders to manage any activity required to fulfil our ambitions for meaningful engagement and ensure we meet and exceed regulatory standards. Some of the key results for the role include: Advising the business on the requirements of the Landlord and Tenant Act (1985) to recognise and support residents who wish to form a Resident Association. Setting up Resident Associations, informal local groups, supporting AGM’s and providing training in partnership with colleagues across the business to help these groups influence local service delivery. Chairing and meeting facilitation of estate/block meetings, in partnership various parts of the business both in person and online. Prepare quarterly reports on the work and outcomes of local engagement to feedback to the Board demonstrating the impact and uptake of local engagement activities. This role will require a Standard DBS check, a UK driver’s licence, and access to a vehicle. A bit about us: 160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK. The Peabody Group is responsible for more than 107,000 homes, with around 220,000 residents across London and the Home Counties. We also have around 20,000 care and support customers. Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach. We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained. Our retrofit projects will make thousands of our homes more energy efficient. We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing. Here just a few of the benefits for working at Peabody: Flexible and hybrid working (depending on the role) Up to 30 days’ annual holiday plus bank holidays Competitive salaries that are benchmarked regularly against current market rates Two additional paid volunteering days each year Family friendly policies Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal 4 x Life Assurance Up to 10% pension contribution matched 1:1 Are you ready to apply? PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer. To be considered for the position of Local Engagement Lead, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role. If you need to ask us anything else at all, feel free to drop an email to Julie-Ann.O'[email protected] and one of our team will be in touch.