Location
Heathrow Airport, Terminal 5

Hours
Full Time - 37.5 hours per week
You will be required to work a combination of early and late shifts. The earliest start is 04:30 with the latest finish time of 22:30. All shifts are 8 hours long. It is important to live a commutable distance from the airport if relying on public transport. Free car parking is provided for those who drive.

Salary
£14.13 per hour

About the Role
As a Lounge Host at the British Airways Lounges in Terminal 5, you will provide a professional, 5-star level of hospitality catering, ensuring company standards are maintained and the customer experience is always positive. You will greet customers warmly, create a welcoming atmosphere, take orders accurately, and serve food and beverages promptly with attention to detail. You will handle customer complaints professionally and courteously, maintain cleanliness and tidiness of the lounge, restock supplies, and assist with inventory monitoring. You will foster teamwork, adhere to COSHH regulations, dress code policies, and maintain food safety and hygiene standards, including proper hand hygiene and sanitation practices.

As this role is based at Heathrow Airport, mandatory pre-employment checks are required, including 5 years of verifiable employment history, a UK DBS check, and if applicable, an overseas Police Clearance Certificate.

Benefits
28 days holiday including bank holidays
Birthday holiday
3 volunteering days
3 days grandparent leave
24 weeks enhanced maternity leave
Secondary Carer leave
Wedding/commitment day leave
Free meals on shift
Bespoke training and development opportunities
Apprenticeship opportunities for all experience levels
Pension and life insurance
Discounts via Perkbox app on high street shops, holidays & cinema
Wellbeing hub
Employee assistance programme
Cycle to work scheme

About BaxterStorey
For almost 20 years, BaxterStorey has created beautiful spaces, exciting menus, and friendly teams across diverse locations. We invest heavily in training and development, offering over 500 courses including NVQs and an award-winning Chef Academy. We provide endless opportunities to progress your career in hospitality, supporting you at every stage.

Our Values
Always Visionary: We strive for better, never settle or compromise.
Wholeheartedly Positive: We are upbeat, motivating, and inspiring.
Creatively Collaborative: We embrace differences to push creativity.
Forever Conscious: We lead by example, protecting the planet and supporting communities.

If you are motivated and eager to learn, even if you don’t meet all requirements, we encourage you to apply and bring your unique perspective to our inclusive team.

Experience
Previous experience in a similar customer service role is preferred, ideally in a café, hotel, or restaurant setting.

About you
Friendly and approachable with a genuine desire to provide exceptional customer service.
Excellent communication and interpersonal skills.
Strong attention to detail and ability to multitask in a fast-paced environment.
Ability to work well under pressure and handle customer complaints effectively.

Qualifications
No formal qualifications are specified, but a commitment to food safety, hygiene standards, and professional conduct is essential.