Location
London

Hours
Full Time, including out of hours support overnight, weekends and Bank Holidays as per monthly roster and shift rota

Salary
Negotiable

About the Role
The role involves managing the Collateral Production Support Team responsible for production, pre-production, and test environments. Key responsibilities include investigating issues, developing fixes, supporting new releases, performing maintenance and infrastructure administration tasks, and driving improvements through process changes and performance tuning. The role requires strong communication skills and business knowledge to collaborate effectively with business teams during investigations. You will act as a subject matter expert in the underlying infrastructure and technologies, providing detailed technical support to developers for bug fixes and new releases. This position includes significant people management and stakeholder management responsibilities. You will support LSEG Post Trade / London Clearing House (LCH) applications related to Shared Services Platforms / Clearing Services, ensuring smooth operation of critical financial market infrastructure. Out of hours and on-call support is essential to maintain production services and support releases and maintenance work. Additional duties include participating in Disaster Recovery exercises, project work, quality checks of change requests, audit coordination, and risk control assessments. The role follows ITIL standards and LCH policies, maintaining strong working relationships with business and technical teams.

Experience
- Minimum 8 years in SysAdmin, Infrastructure, or Production Support involving Calypso with complex upstreams/downstreams (mandatory)
- Hands-on experience with Calypso application support
- Strong UNIX/Linux system administration skills, including shell scripting and Python
- Strong AWS system administration skills
- Knowledge of network diagnostics, DNS servers, web servers, firewall connectivity, and Windows directory permissions management
- Strong Oracle Database/SQL skills, including AWS RDS and Aurora PostgreSQL
- Functional knowledge of Red Hat JBoss EAP or equivalent web server technology
- Experience with IBM MQ
- Working knowledge of DataDog and CalMon monitoring tools
- Hands-on experience with version control repositories (ideally DXOne, GitLab)
- Preferable experience with Control M, CI/CD frameworks, Anthos Kubernetes, and EKS

About you
- Hands-on experience working in IT support teams (application/infrastructure)
- Excellent analytical skills with strong attention to detail and problem-solving abilities
- Strong technical background with multiple years of experience in core technologies
- Ability to communicate clearly and concisely with IT teams, business stakeholders, and senior management
- Experience in financial or investment banking environments
- Familiarity with financial products and terminology
- Self-motivated with the ability to prioritize workload and manage a team effectively

Qualifications
- Degree educated, preferably in a technical discipline