Location
London

Hours
Full Time

Salary
Competitive salary, commensurate with experience

About the Role
We are seeking an experienced, commercially driven M&E Sales Office Manager to lead our Meetings & Events Sales team at one of London's largest hotels. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys developing people, and has a passion for driving revenue through exceptional customer relationships and operational excellence. Working closely with the Director of Sales, you will lead the reactive M&E Sales team, grow existing business, secure new accounts, and ensure every meeting and event is delivered seamlessly from enquiry through to execution.

At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.

Key responsibilities include:
- Leading, motivating and developing the M&E Sales Office team to achieve exceptional results
- Driving revenue growth across meetings, conferences, events and group business
- Managing and developing key client accounts while identifying and securing new business opportunities
- Collaborating closely with Operations, Reservations, Revenue and F&B teams to ensure outstanding event delivery
- Monitoring business levels, forecasting revenue and contributing to budgeting and profit targets
- Developing sales plans, promotions and account strategies to maximise market share
- Analysing market trends, competitor activity and customer performance to identify commercial opportunities
- Ensuring Opera Sales & Catering is maintained accurately and departmental standards are consistently met
- Conducting hotel show rounds, networking events and client meetings to build long-term relationships
- Supporting clients throughout the planning process and ensuring exceptional customer satisfaction before, during and after every event

Experience
- Previous experience in a Meetings & Events, Conference & Events or Hotel Sales role, ideally within a four-star or five-star hotel
- Experience leading or supervising a sales team
- Proven track record of achieving sales targets and growing revenue
- Strong account management and business development experience
- Experience using Opera Sales & Catering or a similar hotel sales system (preferred)
- Experience within a high-volume meetings and events venue (desirable)
- Existing knowledge of the London corporate, agency or MICE market (desirable)
- Experience preparing sales forecasts, budgets and business plans (desirable)
- Understanding of revenue management principles within the hotel industry (desirable)

About you
- Passionate about delivering exceptional customer service while driving commercial success
- Excellent communication, negotiation and presentation skills
- Ability to build lasting relationships with clients and internal stakeholders
- Strong commercial awareness with the ability to interpret sales data and market trends
- Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment
- Proactive, positive and solutions-focused approach
- Confidence working independently while collaborating effectively across departments
- Flexibility to attend client meetings, networking events and occasional evening functions when required

Qualifications
No specific qualifications required, though relevant sales or hospitality qualifications would be advantageous.