Location
London

Hours
Hybrid working - initially full time on site for the first 3 months during probation, then a mix of on site and home working.

Salary
£15.00 per hour

About the Role
At TrustFord, we are committed to being the benchmark in all our operations. We continue to grow by expanding our electric vehicle sales, mobile servicing, and commercial and fleet vehicle offerings, providing more choice to our customers every day. We value diversity and inclusion as key to our success and thrive in a fast-paced, customer-focused environment.

We have an exciting opportunity for an experienced Workshop Controller to join our team. Reporting to the Mobile Service Manager, you will oversee workshop staff and facilities to ensure efficient operations. Your role will involve motivating technicians to meet targets, maintaining high productivity and quality standards, tracking vehicle progress through the workshop, and liaising with Service Reception to uphold customer satisfaction.

If you are a team player who can motivate and support others, have technical mechanical knowledge including warranty processes, and live within a commutable distance to a TrustFord site, this role could be ideal for you.

We offer a competitive salary along with an industry-leading benefits package including 33 days annual leave (including bank holidays) with an option to buy or sell leave, pension scheme, life assurance, Ford Privilege vehicle purchase scheme, discounts on service, bodyshop and parts, one day per year to volunteer for a charity of your choice, cycle to work scheme, and access to Perks at Work discount website.

Your first two days will be spent at our residential induction academy in Northampton countryside, where you will learn all about our business before starting your role.

TrustFord is proud to foster an inclusive and diverse workplace through our colleague network groups supporting race, LGBTQ+, disability, and gender diversity. We welcome applications from all backgrounds and are happy to discuss flexible working arrangements to support your needs.

All employment offers are subject to background checks. We do not accept speculative CVs or agency introductions unless from our Preferred Supplier List.

Experience
Proven experience as a Workshop Controller or similar role with strong technical mechanical knowledge and familiarity with warranty processes.

About you
Team player with the ability to motivate and support your team to achieve business goals.
Customer-focused with a commitment to driving high standards in customer care.
Ability to work efficiently in a fast-paced environment.
Willingness to work on site and from home as part of a hybrid working arrangement.
Resides within a commutable distance to a TrustFord site.

Qualifications
No specific qualifications are mandated, but relevant technical knowledge and experience are essential.
Commitment to ongoing training and development is encouraged.