Location
Wimbledon, South West London

Hours
Full Time (hours not specified)

Salary
£16.00 per hour

About the Role
At TrustFord, we share an ambition to be recognised as the benchmark in all of our operations. We continue to grow by selling more electric vehicles, expanding mobile servicing, and increasing our commercial and fleet vehicle offerings, providing more choice to our customers every day. We are committed to becoming a more diverse and inclusive business while maintaining a fast-paced, 100% customer-focused environment.

We have a great opportunity for an experienced Workshop Controller to join our team. Reporting to the Service Manager, you will oversee the staff and facilities of the Workshop efficiently. Your responsibilities will include motivating technicians to meet targets, ensuring high productivity and quality of service, tracking vehicle progress through the Workshop, and liaising with Service Reception to maintain customer satisfaction.

If you are a team player with a technical or parts background, able to motivate and support your team, and have a minimum of 2 years’ experience in a similar role, this could be the role for you.

A Day in the Life of a Workshop Controller involves driving standards in customer care while supporting your team to achieve business goals.

We offer a competitive salary along with an industry-leading benefits package including 33 days annual leave (including bank holidays) with an annual leave purchase & sale scheme, pension scheme, life assurance, Ford Privilege vehicle purchase scheme, discounts on Service, Bodyshop and Parts, one day per year to volunteer for a charity of your choice, cycle to work purchase scheme, and access to Perks at Work discount website.

New starters attend a residential induction academy for five days at a hotel in the Northampton countryside to learn about our business before starting their role.

TrustFord values inclusion and diversity, supported by our colleague network groups including Race, LGBTQ+, Disability, and Gender Networks. We welcome applications from all backgrounds and are happy to discuss flexible working arrangements to support inclusivity.

All offers of employment are subject to background checks. We recruit directly and do not accept speculative CVs from agencies.

Experience
Minimum of 2 years’ experience in a similar Workshop Controller or related role.

About you
- Team player with strong leadership and motivational skills
- Technical or parts background preferred
- Customer-focused with the ability to drive high standards in customer care
- Able to support and motivate a team to achieve business goals

Qualifications
No specific qualifications stated; relevant experience and skills are essential.