Location
Out in Hammersmith, Fulham, Westminster and Kensington areas, 3 days per week with hybrid working 20% - 40% from the reporting office in London, Stratford.

Hours
Monday to Friday, 9am to 5pm

Salary
£37,451 to £41,045 per annum (London weighted salary), dependant on experience

About the Role
Join our North West London Housing Management Team at L&Q, one of the UK’s largest housing associations providing social and affordable homes to around 250,000 people primarily across Greater London. As a Neighbourhood Housing Lead, you will help deliver an excellent service for residents, supporting the Housing Management team to provide a reliable, repeatable, and consistent service. You will be key to improving resident satisfaction, building trust, and ensuring residents have a home they are happy in. You will be the primary relationship holder for residents living in your patch, which will cover approximately 500 – 600 homes aligned with local authority areas. This is an exciting opportunity for a customer-focused team player who is motivated to make a positive impact in the community.

Benefits
Excellent pension plan (up to 6% double contribution), 28 days annual leave rising to 31 days with length of service plus bank holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours paid volunteering days, lifestyle benefits, Employee Assistance Programme and more.

Experience
Proven track record of building relationships with people and effective communication with colleagues and residents. Demonstrable experience in a similar role is essential.

About you
Customer-focused team player with grit and determination. Strong problem-solving skills and a can-do attitude motivated by keeping promises to residents. Willingness to challenge the business to achieve the best outcomes. Excellent time management skills with the ability to manage a complex workload and meet deadlines. Skilled in stakeholder management and engaging with a diverse customer base. Must have a valid driving licence and access to a car for work use.

Qualifications
The successful candidate will need to apply for or hold a Basic Disclosure Barring Service (DBS) certificate to work within the team.