Location
London

Hours
Full Time

Salary
Negotiable

About the Role
What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. WSP is looking for Human Factors consultants to join its growing Human Centred Design expertise area within our Intelligent Infrastructure Operations and Safety (O&S) team. You’ll explore new opportunities to make the most of your expertise, work with deep technical experts across multiple sectors, and help develop and grow a crucial area of WSP business – Intelligent Infrastructure.

Our Human Centred Design experts within Intelligent Infrastructure inform our work to ensure all aspects of design meet the needs of infrastructure users, prioritising safety and efficiency. By putting users and their needs at the centre of our design work and providing supporting research and analysis, we shape robust systems in the highways domain and beyond that meet the needs of both users and clients.

We work across the whole lifecycle of projects and policy, providing expertise in areas including:
- Safety: safety risk assessments and safe systems approaches, understanding user error as a consequence rather than a cause of incidents.
- Operations: all transport operations including station and stop designs, signaling, driving behaviours, digital design, influence on engineering or enforcement measures on user behaviour.
- Research: qualitative and quantitative research including simulation studies, feasibility studies, surveys, focus groups and workshops.
- Transport futures: user focus on emerging mobility trends and future-ready transport.
- Environment: sustainability, decarbonization, mode shift and active travel.
- Development of training material and manuals (SOP) on data analytics and data-driven decision making.

Our work covers a wide range of projects, including supporting UK local and regional bodies in deploying user-focused transport technology and better uses of data; delivering solutions to maximise road safety on motorways and major roads including user-focused appraisal and assurance of measures; cross-business collaboration to set and appraise policies and measures supporting net zero and air quality goals; shaping operational systems and services for control centres to reduce congestion and improve road user satisfaction; electric vehicle deployment and charging; and assessing safety and user impacts of automated vehicles.

Experience
A degree or equivalent in a relevant discipline (e.g. postgraduate degree in ergonomics, human factors) and an appropriate level of experience. Experience in human-centred design thinking, co-creation and innovation; experience in action-oriented research in development issues. Demonstrable ability to work in multidisciplinary teams to tight deadlines. Experience in qualitative, participatory research, persona development, customer journey mapping, or visualising other user-experience flows.

About you
Excellent verbal and written communication skills. Ability to undertake qualitative and quantitative research and analysis and create technical outputs (reports, presentations) within time and cost constraints and to high quality. Appreciation of the role of Human Factors and human reliability as part of safety cases. Understanding of the role of Human Factors in complex and safety-critical systems. Motivated to make a positive impact through your work and collaborate within a close-knit community of talented individuals.

Qualifications
A relevant degree or postgraduate qualification in ergonomics, human factors or a related discipline is required.