Location
Southwark, London

Hours
Full Time - Fixed-term 12 months contract (Maternity Cover)

Salary
Negotiable

About the Role
As the Operations & Logistics Manager, you will oversee the day-to-day operations of a multi-brand, omni-channel business. Supporting retailers, distributors, professional partners and direct-to-consumer channels, you will be responsible for warehousing, logistics, customer fulfilment and operational performance. You will lead key operational projects while supporting the onboarding of new customers and operational capabilities to enable future growth.

Key Responsibilities:
- Lead end-to-end Order to Cash operations across B2B and DTC channels, ensuring customer requirements, service levels and business objectives are achieved.
- Own key operational KPIs including OTIF, SLA performance, inventory accuracy, warehouse and transport performance, driving actions to improve service and efficiency.
- Manage daily operational activities including order exceptions, logistics disruptions, inventory issues and capacity planning, ensuring risks are identified and mitigated.
- Support inbound logistics and cross-border operations, providing guidance on import/export requirements, customs processes and compliance-related queries.
- Maintain and improve operational processes, systems, SOPs and master data to support business growth and changing operational requirements.
- Lead inventory management activities including stock reconciliations, inventory controls and annual stock counts with 3PL partners.
- Act as the primary operational contact for warehousing, fulfilment, transport and carrier partners, ensuring strong collaboration and service delivery.
- Partner with Commercial, Marketing, Finance, Planning and operational teams to support launches, business changes and operational priorities.
- Support onboarding and implementation of new customers and operational partners including operational requirement reviews, EDI integration support, systems setup, process development and successful go-live execution.
- Provide leadership, support and development to a team of Customer Service, Logistics and Operations professionals.
- Identify and implement opportunities to improve operational efficiency, scalability, customer experience and cost performance through process, system and automation enhancements.
- Lead strategic operational projects including warehouse transitions, network changes and new operational capabilities, ensuring successful implementation with minimal disruption.
- Support business growth through continuous review of operational performance, ways of working and service delivery models.

What We Offer
Hybrid working culture with minimum 2 days a week at the office (including a Monday or Friday). Generous staff discount across brands. 25 days holiday plus bank holidays. Summer Fridays with early finish. Competitive salary and discretionary annual bonus. Vitality Private Healthcare Insurance. Cycle to Work scheme.

Experience
- Proven experience in Operations, Logistics or Supply Chain management within a fast-paced multi-channel environment.
- Strong understanding of warehousing, transport, inventory management and customer fulfilment operations, including cross-border flows and customs/compliance requirements.
- Experience managing 3PL providers and operational projects such as warehouse transitions, network changes or new market/customer go-lives.
- Advanced Excel skills and experience working with ERP systems; NetSuite experience required due to ERP/3PL integration work.

About You
- Strong affinity for process optimisation and technology-driven improvement, including use of AI-assisted tools to streamline reporting, exception management and decision-making.
- Strong analytical, problem-solving and stakeholder management skills.
- Excellent communicator, able to influence and negotiate across functions and external partners.
- Leadership skills to coach and develop a team.
- Organised, detail-oriented and adaptable with a proactive approach to delivering results.

Qualifications
- Relevant qualifications in Operations, Logistics or Supply Chain management are advantageous but not explicitly stated as required.