What we’re looking for: Do you have an understanding of housing support needs and benefits? Are you able to communicate effectively with customers, staff and stakeholders? Can you demonstrate your commitment to equality and diversity and have a genuine desire to help people with support needs connect with their community? Are you able to work as part of a team and build and maintain effective and supportive relationships with peers and partners? Do you have experience of providing support either in a volunteering or professional role? If so, this role is perfect for you! Here at Peabody, we have an opportunity for a Outreach Support Worker on a Permanent basis at our Sundial Centre in East London. A bit about the role: As an Outreach Support Worker, you will provide a service where planned support and crisis intervention is delivered to vulnerable people with low, medium and high support needs living in independent accommodation with the aim of them maintaining their home. Some of the key results for the role include: Being responsible for the effective operation of the Support Service, in line with its policies and procedures, including encouraging a co-operative and supportive environment within the service Listening to customers’ views and developing new services to meet these needs Providing basic Welfare Benefits advice, assisting customers in claiming all benefit entitlements and assisting with accessing specialist support Provide information, support, guidance and training to customers with low, medium and high support needs to increase their independent living skills i.e. increasing and encouraging independence, budgeting, support in training and education, dealing with tenancy related issues, signposting to specialist agencies Assisting the customer to recognise times when they may require additional support and ensure they have the information required to access support This role will require an Enhanced DBS check. Please note this role does require the successful candidate to cover out of hours on call duties in rotation with the rest of the team. A bit about us: 160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK. The Peabody Group is responsible for more than 107,000 homes, with around 220,000 residents across London and the Home Counties. We also have around 20,000 care and support customers. Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach. We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained. Our retrofit projects will make thousands of our homes more energy efficient. We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing. Here just a few of the benefits for working at Peabody: Up to 25 days’ annual holiday plus bank holidays Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal. 4 x Life Assurance Sleep in allowance (if applicable to role) Competitive salaries that are benchmarked regularly against current market rates Professional development by access to "paid for" apprenticeship programs and qualifications Two additional paid volunteering days each year Family friendly policies Up to 10% pension contribution matched 1:1 Are you ready to apply? Interview Date - Week commencing 9th July PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer. To be considered for the position of Outreach Support Worker, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role. If you need to ask us anything else at all, feel free to drop an email to [email protected] and one of our team will be in touch.