Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. If you bring passion and dedication to your job, there’s no telling what you could accomplish. Apple is looking for a Payment Acceptance Manager to help improve existing payment services for Apple’s digital merchants in Europe. In this role, you will sit at the centre of Apple’s digital merchant ecosystem, focusing on driving payment conversion, reducing friction, and scaling partner relationships. You will work closely with cross-functional internal teams, card networks, and issuing banks to identify systemic performance trends and deliver long-term optimisations. The role demands strong analytical capability, persistence, and collaborative relationship-building to align technical, commercial, and operational stakeholders across multiple European markets. Responsibilities include establishing and developing strong working relationships with payment providers and issuing banks’ payment and risk experts, monitoring overall payment performance metrics, and identifying opportunities for optimization through internal collaboration and direct partner engagement. You will support the development and execution of a European playbook for performance improvements, identifying key focus areas and priority markets. Additionally, you will assist Apple product teams with go-to-market strategies to ensure seamless and successful product launches, manage regional initiatives from initiation through completion, and provide clear, consistent operational updates to business leaders. You will also identify and develop mid- to long-term internal and external opportunities to improve the customer checkout and payment experience.

Experience
- Proven experience working directly with key payment partners, including issuing banks and card networks.
- Demonstrated track record of driving 3DS and card payment performance optimisation using analytical, problem-solving, and partner engagement skills.
- Proven ability to manage complex projects end to end and deliver concise, structured updates to cross-functional stakeholders.
- Experience working within a payment acceptance team at an enterprise online merchant or Payment Service Provider (PSP).
- Experience conducting payment funnel conversion analysis to identify trends and execute conversion uplift initiatives.
- Working knowledge of transaction risk management and fraud prevention principles.

About you
- Strong understanding of the EU and UK payment landscape, regulatory frameworks, and their practical impact on digital merchants.
- Strong understanding of core payment principles, including card authorisation mechanics, 3-D Secure (3DS), card scheme frameworks, authorisation decline categorisation, and payment optimisation strategies.
- Ability to build collaborative relationships with internal and external stakeholders.
- Fluency in one or more European languages in addition to English.
- Ability to travel internationally as required.

Qualifications
Degree education in a relevant field, or equivalent practical experience.