Location
London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
The EMEA Digital Product Team is a dynamic and diverse group responsible for the product strategy, market expansion, development, commercialization, and consideration of local regulatory requirements for digital channel products across the region. These products are designed for use by global clients, focusing on scalable delivery, strong controls, and consistent client experience. As a Senior Associate within Digital & Design - Connectivity, you will play a key role in Corporate and Investment Banking (CIB) Payments Market Expansion, dedicated to UAE onshore delivery and broader future market launches.
In this position, you will partner across product, technology, operations, and control functions to translate an established market expansion blueprint into UAE-specific connectivity requirements, shape delivery outcomes, and help create a repeatable launch approach for subsequent markets. Acting as a connectivity product manager and product delivery partner, you will be accountable for defining, building, and launching the API and host-to-host (H2H) connectivity capabilities required for new-market entry—ensuring offerings are implementable at scale through robust integration patterns, clear onboarding journeys, and a high-quality developer experience, while remaining aligned to Global Product standards and maintaining a strong focus on resiliency, security, and controls.

Key Responsibilities
- Lead connectivity discovery for UAE Onshore and future market expansions, translating an existing market expansion blueprint into clear, market-specific product and delivery requirements while documenting gaps, decisions, and deviations to support governance and delivery alignment.
- Define and refine API and H2H connectivity requirements, including integration patterns and onboarding flows, supporting high-level considerations for access, authentication, and entitlements in partnership with technology and control teams.
- Partner with Technology (engineering, architecture, design, and information security) to shape solution design, define and prioritize the delivery backlog, and drive execution through to release, using tools such as Feature Request (FR) and JIRA to manage epics, stories, milestones, dependencies, and delivery risks.
- Coordinate testing and release readiness across functional, integration, and non-functional testing, ensuring clear entry and exit criteria, defect triage discipline, and appropriate sign-offs for production readiness.
- Drive operational readiness and commercialization enablement for connectivity capabilities, including documentation readiness, implementation playbooks, internal training and communications, and support for client change management where required.
- Provide clear stakeholder communication and governance support, including regular updates, risk and issue tracking, decision support materials, and escalation management across multiple workstreams.
- Support adjacent market-entry considerations that affect connectivity delivery, including data localization impacts and regulatory nuances, in partnership with relevant subject matter experts.
- Capture lessons learned and produce reusable artifacts to improve delivery speed and consistency for future market expansions.

Experience
- Experience in product management, product delivery, implementation, or a similar role supporting digital channels and payments connectivity.
- Strong understanding of API and Host-to-Host (H2H) connectivity models, client integration contexts, and onboarding/implementation needs.
- Familiarity with SWIFT and ISO 20022 standards within payments and cash management domains.
- Understanding of cash management concepts such as collections, payments, account structures, and liquidity management, and how clients integrate into banking services.
- Working knowledge of ERP functions (Accounts Payable, Accounts Receivable, and Treasury) and Treasury Management Systems (TMS).
- Demonstrated ability to deliver in fast-moving, ambiguous environments with strong prioritization, execution discipline, and the ability to manage multiple parallel dependencies.
- Strong stakeholder management and communication skills across product, technology, operations, and control partners, with the ability to translate technical and delivery topics into clear outcomes and decisions.

About You
- Proactive and collaborative team player with a strong customer focus.
- Comfortable working in a complex, matrixed environment with multiple stakeholders.
- Adaptable and resilient, able to navigate ambiguity and changing priorities.
- Detail-oriented with a strong sense of ownership and accountability.

Qualifications
- Preferred experience supporting market expansion, new-country rollout, or regional product launch programs, including adaptation of a repeatable blueprint into local-market requirements.
- Exposure to developer experience practices for enterprise connectivity, such as documentation standards, onboarding journeys, implementation support models, and tooling or process improvements.
- Awareness of delivery impacts of data residency or localization requirements and regulatory-driven operating model constraints, without requiring the role to act as a regulatory specialist.