Location
London Borough of Tower Hamlets, Whitechapel Town Hall, London. Exceptionally well connected by Underground, DLR, Elizabeth Line, Overground and National Rail services.

Hours
Flexible hybrid working model with two days in the office.

Salary
£64,812 to £68,265 per annum

About the Role
Lead a high performing Payroll Service within the Finance (Improvements, Systems and Transactions) Service at Tower Hamlets. Drive transformation and resilience while making a real difference in one of London’s most diverse and dynamic local authorities. This role offers the opportunity to shape the future of payroll delivery, working in an award-winning workplace with excellent transport links and a flexible hybrid working model. You will report to the Head of Service for Strategic Finance and be at the forefront of culture change, good governance, and delivering value for money to the taxpayer. The role requires managing a high volume payroll operation with a focus on accuracy, innovation, customer service, and continuous improvement through technology and digital solutions. You will build resilient teams through effective succession planning, training, and knowledge sharing while collaborating with a wide range of stakeholders and partners.

Experience
- Significant experience managing high volume payroll operations in a local government setting
- Extensive experience running complex payroll services
- Experience leading and motivating teams through change
- Strong knowledge of payroll systems and payroll legislation
- Recent knowledge of Resource Link platform is desirable

About you
- Passionate about continuous improvement and service excellence
- Embraces technology and digital solutions to improve efficiency and control
- Skilled in building resilient teams through succession planning, training, and knowledge sharing
- Excellent stakeholder management and communication skills
- Ability to work with accuracy and attention to detail under critical payroll deadlines
- Committed to developing talented people and building high performing teams

Qualifications
No specific qualifications stated, but a strong technical payroll expertise and local government experience are essential.