Location
London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
The PMO Manager leads a team of PMO professionals to drive consistent, high-quality delivery across the business and a portfolio of programmes and projects. You will establish and own PMO standards and drive their adoption throughout the organisation, partnering closely with Delivery Lead, Product, Engineering, Finance, and Risk/Controls stakeholders. You will set the bar for planning discipline, risk management, and data quality.

Key responsibilities include:
- PMO leadership and people management: Lead, mentor, and develop a team of PMO analysts; establish goals, coaching cadences, and capability roadmaps. Define team ways of working, workload allocation, and service levels to support programs at varying maturity levels. Foster a culture of accountability, continuous improvement, and collaboration across business and technology.
- Governance and operating model: Design, implement, and continuously improve portfolio governance including stage gates, change control, and benefits tracking. Maintain PMO standards, templates, and controls; ensure adherence to enterprise policies while enabling pragmatic agility.
- Portfolio planning and delivery assurance: Oversee integrated planning and dependency mapping across business areas, programmes, and projects. Establish health checks and assurance routines; proactively identify delivery risks and intervene with recovery plans. Drive scope management discipline and manage cross-initiative trade-offs to protect strategic outcomes.
- Resource management: Maintain a view on overall resource allocation within the organisation. Partner with Finance on forecasting, capitalisation, budget tracking, and benefits realisation.
- Risk, issue, and dependency management: Set standards for RAID quality and timeliness; ensure mitigation plans are actionable and tracked to closure. Manage dependencies and coordinate with senior stakeholders.
- Reporting, analytics, and tooling: Develop and monitor portfolio performance metrics and dashboards. Produce concise, executive-ready status reports and portfolio KPIs.
- Stakeholder engagement and communications: Serve as a trusted advisor to senior leaders, translating complex delivery data into clear, actionable insights. Facilitate planning increments, business reviews, and executive communication; tailor messaging by audience.
- Change management and adoption: Support organisational change readiness, training, and communications planning, often in collaboration with operations.

J.P. Morgan is a global leader in financial services, committed to building trusted, long-term partnerships to help clients achieve their business objectives. We value diversity and inclusion and are an equal opportunity employer, providing reasonable accommodations for applicants and employees as needed.

Experience
8-10 years of experience in PMO, program/project management, or portfolio operations within complex, matrixed organisations; 2-4 years leading teams. Proven track record establishing or maturing PMO functions and governance at scale.

About you
Strategic thinker who anticipates portfolio risks and aligns execution with business strategy. Delivery disciplined, instilling standards that improve predictability and quality. Data-driven decision maker using metrics and analytics to guide prioritisation and escalate effectively. Talent developer who builds high-performing PMO teams with clear growth paths. Exceptional communication and influencing skills, able to drive alignment across Technology, Product, Finance, and Risk/Controls.

Qualifications
Deep knowledge of delivery methodologies including Agile, Scrum, Kanban, Waterfall/hybrid and associated governance practices. Demonstrated expertise in portfolio planning, dependency management, and financial stewardship (OpEx/CapEx, capitalisation, benefits). Proficiency with Jira/Confluence is essential; experience with other PPM/work management tools is a plus. Demonstrated ability to embed AI tools into workflows is a significant bonus. Advanced Excel and PowerPoint skills for executive analytics and storytelling.