Location
London - Shell Centre

Hours
Full Time

Salary
Negotiable

About the Role
As Principal Enterprise Architect for Global Lubricants, Customer Operations, Low Carbon Solutions and CRM, you will play a pivotal role in shaping the digital backbone of Shell’s Downstream Customer & Renewables business. This senior leadership position within the Downstream & Renewables Architecture Leadership Team involves defining and driving enterprise-wide architecture strategy across multiple critical domains. You will ensure the technology landscape is integrated, scalable and future-ready, enabling business growth, enhancing customer experience, and accelerating the energy transition.

Your key responsibilities include shaping strategy and setting direction by defining long-term enterprise architecture strategies aligned to Shell’s business and technology vision, owning architecture for key business domains, and leading architecture across Global Lubricants, Customer Operations, Low Carbon Solutions and CRM. You will define and deliver target architectures and roadmaps, drive high-quality design and engineering alignment, champion strong data, integration and platform architecture, and provide leadership across architecture communities.

You will tackle complex, high-impact challenges, influence senior stakeholders and governance decisions, and provide oversight on major programmes to ensure alignment with enterprise direction, quality standards and long-term strategic goals.

Experience
Proven enterprise architecture leadership with deep experience across multiple business domains, shaping and delivering enterprise architecture at scale. Strong technology depth in CRM and digital platforms, including hands-on knowledge of platforms such as Salesforce and/or Dynamics, alongside expertise in integration, data architecture and cloud technologies. Experience in customer operations, commercial platforms, or energy/value chains (e.g. lubricants or low carbon solutions) is highly desirable.

About you
Strategic thinker with exceptional problem solving and leadership capabilities. Ability to navigate ambiguity and deliver high-impact outcomes. Track record of influencing senior stakeholders and operating effectively in complex, multi-portfolio environments. Passionate about coaching and developing architecture talent, acting as a role model for architecture excellence.

Qualifications
Relevant qualifications and extensive experience in enterprise architecture and technology leadership are expected to support the role’s responsibilities and strategic influence.