Location
London - Shell Centre

Hours
Full Time

Salary
Negotiable

About the Role
As Principal Enterprise Architect for Global Lubricants, Customer Operations, Low Carbon Solutions and CRM, you will play a pivotal role in shaping the digital backbone of Shell’s Downstream Customer & Renewables business. This senior leadership position within the Downstream & Renewables Architecture Leadership Team involves defining and driving enterprise-wide architecture strategy across multiple critical domains. You will ensure the technology landscape is integrated, scalable and future-ready, enabling business growth, enhancing customer experience, and accelerating the energy transition.

Your key responsibilities include:
- Shaping strategy and setting direction by defining long-term enterprise architecture strategies aligned with Shell’s business and technology vision.
- Owning the architecture for key business domains including Global Lubricants, Customer Operations, Low Carbon Solutions and CRM, identifying opportunities to evolve, simplify and modernise the IT landscape.
- Defining and delivering target architectures and multi-year roadmaps aligned with enterprise strategy and business outcomes.
- Driving high-quality design and engineering alignment using Shell principles, promoting reuse, composability and adherence to global standards.
- Ensuring strong data, integration and platform architecture aligned with enterprise governance and best practices.
- Providing leadership across architecture communities by leading and developing a team of Lead Architects and influencing broader solution architecture teams.
- Tackling complex, high-impact challenges by diagnosing and resolving cross-domain problems with innovative approaches.
- Influencing senior stakeholders and governance decisions by partnering with business and technology leaders.
- Providing oversight on major programmes to ensure alignment with enterprise direction, quality standards and strategic goals.

Experience
Proven enterprise architecture leadership with deep experience across multiple business domains, shaping and delivering enterprise architecture at scale. Strong technology expertise in CRM and digital platforms, with hands-on knowledge of Salesforce and/or Dynamics, integration, data architecture and cloud technologies. Experience in customer operations, commercial platforms, or energy/value chains such as lubricants or low carbon solutions is highly desirable.

About you
Strategic thinker with exceptional problem-solving and leadership capabilities. Ability to navigate ambiguity and deliver high-impact outcomes. Strong stakeholder engagement skills with a track record of influencing senior leaders in complex environments. Passionate about coaching and developing architecture talent, acting as a role model for architecture excellence.

Qualifications
Relevant professional experience and demonstrated expertise in enterprise architecture leadership. Specific qualifications are not detailed but a strong background in IT architecture, CRM platforms, and cloud technologies is expected.