Location
London

Hours
Full Time

Salary
Negotiable

About the Role
At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities by fostering an inclusive environment where everyone feels welcome to be themselves—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

As a Product Consultant for GenAI & Agentic Solutions, you will enable customers to successfully adopt Moody’s generative artificial intelligence and data solutions through implementation leadership, technical guidance, and consultative support. You will lead implementation, onboarding, and adoption activities for generative AI, agentic workflows, data, and Model Context Protocol solutions. Managing customer engagements from discovery and requirements gathering through onboarding, training, feedback collection, and completion will be key responsibilities.

You will conduct workflow assessments to identify customer use cases and opportunities for AI-enabled improvements, support solution configuration and technical setup, deliver product demonstrations and training, and develop customer-facing materials such as prompts, dashboards, onboarding guides, and documentation. You will provide best-practice guidance to support stable deployments and effective adoption, collaborate with client technical teams and internal experts to resolve issues, and gather structured customer feedback to inform product management and strategy.

Working independently across assigned engagements, you will contribute to continuous improvement through documentation reviews, methodology enhancements, reusable templates, and knowledge sharing. Occasional travel to customer locations may be required.

Join our Solutions Delivery team, which connects Product, Sales, Customer Success, and customer needs to drive adoption of Moody’s generative AI and agentic solutions. The team enables customers and internal teams to understand, implement, and adopt AI and embedded data solutions, translating feedback and implementation experience into product improvements and supporting strategic commercial opportunities across global markets.

Moody’s is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to any protected characteristic.

Experience
- Minimum 3 years delivering software implementations, customer trials, or technology adoption programs, preferably within financial services, financial software, data, or analytics
- Strong client-facing delivery experience including requirements gathering, solution configuration, stakeholder management, onboarding, and training
- Working knowledge of RESTful APIs, JSON, data integration principles, and enterprise technology ecosystems; familiarity with SOAP APIs preferred
- Experience with CRM or ERP platforms such as Salesforce, Microsoft Dynamics, or SAP
- Ability to analyse business workflows and identify opportunities to apply AI, automation, and data-driven solutions
- Required: Experience supporting end-to-end customer implementations or trials including discovery, onboarding, training, engagement monitoring, issue resolution, and feedback collection
- Preferred: Familiarity with financial data, credit research, corporate ownership, or risk management solutions
- Preferred: Experience with Model Context Protocol services, agentic workflows, generative AI platforms, or embedded data solutions
- Preferred: Basic coding and analytics knowledge including HTML, Python, JavaScript, or data visualisation tools
- Demonstrated proficiency in AI concepts with hands-on experience using AI tools to streamline workflows and enhance operational efficiency
- Proven ability to implement AI-powered solutions to solve business challenges
- Awareness of AI risk management and commitment to responsible and ethical AI use

About you
Client-focused and consultative with excellent verbal and written communication skills, able to build strong relationships and explain technical concepts to both technical and non-technical stakeholders. Self-motivated and able to work independently while escalating risks and issues appropriately. Collaborative team player who values diverse perspectives and continuous learning.

Qualifications
- Bachelor’s degree required, preferably in Finance, Banking, Economics, Business, Information Systems, Computer Science, Data Science, Engineering, or related discipline
- Master’s degree, MBA, or equivalent relevant professional experience preferred