Location
London, West End

Hours
Full Time

Salary
£47,951 per annum

About the Role
This is an exciting opportunity to join one of the largest and most successful Foundation Trusts in the UK, renowned internationally for its innovation. Based in the busy West End of London, the Trust offers a lively and vibrant working atmosphere with excellent transport links to all sites. Our size and resources enable us to provide a range of attractive benefits alongside unparalleled education and development opportunities for staff at all levels. This includes an extensive portfolio of academic and clinical courses and programmes, ranging from ongoing personal development to clinical excellence and leadership skills. UCLH is committed to investing in staff career development as well as health and wellbeing.

The post holder will be responsible for the day-to-day management of administration and clerical activities, including Proton Beam Therapy (PBT) bookings and pathway coordination, reception/concierge duties, and data management. You will lead and support the team to deliver a high-quality administration service to patients, carers, and referring practitioners accessing PBT services. The role involves supporting the delivery of performance targets including activity, governance, workforce, and others as applicable.

Key responsibilities include achieving improvements in process and patient outcomes through excellent human resource management, communication, performance management, and leadership of change management. You will develop patient pathway guidance documents and lead specific patient pathway service development projects, liaising with externally referring trusts. The role plays a lead part in meeting both Cancer Division and PBT Service objectives as well as the strategic corporate objectives of the organisation. Additionally, you will focus on the development and implementation of projects as required.

Join the best NHS trust to work for in England, recognised by staff for three consecutive years as the top general acute or acute/community NHS trust to recommend as a workplace.

Experience
Proven experience in administration management, ideally within a healthcare or clinical environment. Experience leading and supporting teams to deliver high-quality services. Demonstrable ability to manage performance, lead change, and improve processes.

About you
Strong leadership and communication skills with the ability to motivate and develop a team. Excellent organisational skills and attention to detail. Ability to work collaboratively with internal and external stakeholders. Commitment to delivering excellent patient-focused service and continuous improvement.

Qualifications
Relevant qualifications in administration, management, or healthcare are desirable. Evidence of ongoing professional development and leadership training is advantageous.