Location
81 Great Eastern St, London

Hours
Night shifts with a smaller team, requiring confidence and the ability to work independently

Salary
Competitive salary

About the Role
As a Receptionist at Ennismore Careers, you will maintain a positive and friendly attitude at all times, even when working to resolve challenges. You will manage the arrival and departure processes for all guests, ensuring adherence to all standard operating procedures. Handling in-house guest requests and recording feedback accurately will be part of your daily tasks. You will be responsible for ensuring the accuracy of guest billing, financial transactions, and the Reception float. Maintaining accurate data in all systems and providing necessary daily reports to all departments is essential. Night reception tasks must be completed correctly and in line with standard procedures. You will ensure guests are quoted the correct rates according to the selling strategy and website. Answering telephone calls promptly and efficiently is expected. You will observe guests and their property to minimize security alerts, report maintenance issues to the appropriate department, and verify completion of work. Maintaining the integrity and cleanliness of public and back of house areas is crucial, with immediate correction of any deficiencies. Collaboration with all hotel teams and outsourced partners is key to ensuring guest satisfaction. You will also be a member of the hotel’s crisis and fire teams, contributing to overall safety and security.

Experience
Previous hotel or similar experience is advantageous but not essential. Enthusiasm and eagerness to learn are highly valued.

About you
- Positive attitude and enjoys helping others
- Confident and able to work independently, especially during night shifts
- Passionate about hospitality and creating memorable experiences for guests and colleagues
- Team player who supports others and embraces a collaborative environment
- Open to trying new approaches and flexible in your work style
- Resilient and able to stay calm under pressure

Qualifications
There are no formal qualifications required for this role; a great attitude and willingness to learn are the most important qualities.